Orangetheory Fitness — Local services in Seattle

This orange theory studio does not honor the free 1st class as advertised. You must reside within a 5-mile radius to qualify for the free 1st class.

I communicated to staff my best friend lives nearby, and I’m in the area 3x a week. Also, that I could change my address online. The representative I spoke to even put me on hold to speak to her manager, and the manager declined to make an exception.

The staff communicated that I would have to be charged for the 1st class, and if I book again the initial charge will be refunded.

The staff communicated that I could not change my address as well because that is the address that would be in their computer system. Unknown if this is an actual policy and procedure?

I guess this studio doesn’t want your business?

My friend also communicated that being within a 5-mile radius of a studio in order to qualify for the 1st free class is a new policy (if it is even a policy at all, and not some arbitrary rule made by this specific studio).

Even if the studio called me and rescinded their previous statement, I would not feel comfortable in their inhospitable environment. I will be contacting Orange theory headquarters as well.

They don’t deserve your business, and the staff and manager are not accommodating, or possess warm customer service. They don’t deserve your patronage, and you should go to another orange theory studio.

I pay for an unlimited Pilates membership monthly and this studio just lost a potential...

Great Overall! Pros/Cons...

What I liked about OTF: *Jeff, the trainers and all of the staff at the U/Wedgwood facility are great, top notch! *The design of the OTF classes and the overall program is fantastic - row/run/lift for an hour, intervals, change it up each time, etc.

What I think could be improved about OTF: *Too expensive! I may have continued with the Unlimited subscription year round, even though I do a ton of cycling March thru October each year, for $99/month (total including all taxes and fees). $175/month is just way too steep for my budget and well beyond what I feel it is worth to maintain year round. *Difficult and time-consuming to get into the classes you want. Takes a lot of time, almost daily if you're looking to do 4-6 classes per week, scheduling in the app and going weeks out to reserve class times and still it was tough and I ended up on wait lists a lot. Something should be done about that (imho) to make OTF as an overall program/product truly the very BEST relative to the many other fitness options available! Also, it made me wonder if individual clubs may be allowing too many subscribers relative to what their facility can reasonably accommodate for basic availability...

Love this studio! The trainers at the UDistrict location are great--they get to know members personally, and help them adapt the daily workouts to fit their goals and needs. This place feels like a true family! I appreciate that the team here keeps the classes structured and under control, but know when and where to let members make adjustments, when to challenge people, and when to help them back off - it's a perfect balance.

OTF itself is a really solid workout--the variety within and between each class keeps things interesting and engaging, and the blend of strength and cardio is effective for building strength and endurance over time. Every month, there's at least one benchmark workout or challenge so you can track improvement in different vectors (e.g. speed, distance). Unlike Barry's or other HIIT/bootcamp style gyms, Orangetheory consistently feels safer, with options for moves that might be too advanced for novices, and there's more attention and correction from coaches. There's still enough challenge for serious athletes, though, between the different stations and the rangae of exercises that blend traditional strength training with mobility/stability...