Proof came out perfect but 70% of the 10 shirt order came out faded. I felt something was off (when I came to pick up the product and the desk person Rachel hurriedly came out and passed me off the folded & packaged order while "on the phone" before I could even exit my vehicle to go over things) but I ignored my intuition.
It wasn't until I got home & took a good look at the product that her haste made sense. I immediately reached out, but because it was a Friday, I had to wait until Monday to "rectify" the matter.
Long story short, after trying different brands of blanks & "calibrating" the DTG printers settings, they were somehow unable to reproduce the quality that was presented with the Proof & a portion of my order due to something (all of a sudden) being wrong with the printer. Which sucks, because I looked forward to patronizing this establishment for all my future projects because the Proof came out so well.
Aside from the quality of a portion the product, my only other issue is how it wasn't brought to my attention beforehand that some of the shirts were faded in comparison to others, when they had been inspected before being packaged & handed off to me. Or if they hadn't been inspected before they'd been packaged and handed off, THAT indeed would be an issue.
On the upside, they printed off a couple extras (in an attempt to reproduce the initial quality presented in the Proof) which I was allowed to keep. So that was...
Read moreI had a design I wanted to have direct-to-garment (DTG) printed on to a sweatshirt (DTG is usually less expensive than screen printing, especially if the design has more than one color), and I wanted to have it done locally in order to save time because I needed to have it as soon as possible—like within two or three days.
I did a search for printing shops in the Seattle area that do DTG printing and don't have a minimum order quantity (I just wanted one sweatshirt printed), and then contacted the few that I found. A couple of them didn't even bother replying, and the ones that did said they were unable to do it in such a short time. Except for one: Pork Chop. They replied to my email within a couple hours and said they could squeeze me in and have it ready the next day! Not only that, but they also didn't even charge me extra for the rush turn-around time!
In short, Pork Chop* is THE go-to place in the Seattle area if you have a small DTG order and need it done ASAP (they do large orders also, so definitely check them out regardless of how big your order is).
Their full name is Pork Chop Screen Printing, but I think they should change it to Pork Chop Screen &...
Read morewe sent a order for hoodies and t-shirts. We shipped them a picture of our logo and a picture of a hoodie for an example.
They reversed all the colors, completely messing up the order. We did not get the gear on time for our promotion. Now, they did replace the order 100% after being contacted. This was obviously a costly error on their part.
However, they charged us $150 for a 24lb box in shipping. There are much cheaper ways to ship things.
When we emailed them asking about the shipping cost we were told they billed us the estimate but since there were all these "issues and related costs" they did not did not see the need to break down the specifics of the invoice. They continued in the email to tell us that we "need you to know....we went easy/simple on ya'all because we wanted to get it done" and that our order was 'difficult'.
I've never been a customer and had a vendor try to make me feel bad for their own mistakes, interesting way to do business...
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