Seguin Utility Billing — Local services in Seguin

Put in the application, waited on hold forever, got transferred to a few other departments, then was told someone would contact me back because the application is being reviewed, someone calls me back, doesn’t leave a voicemail, I call them back waited on hold another 1hr, finally speak to a woman name Carmen Adame she tells me they are still working on the application and the next time she calls I will pay a deposit. 3hrs later I get a call, it’s Carmen Adame again and I pay a $150 deposit get a email confirmation and was told electricity would be on same day Dec 4th as of Dec 6th still no electricity. What is going on Seguin?...

We bought our first home and transferred services from our rental IN PERSON, only to be told that we didn’t put an end date on the application so we didn’t actually end our services and were still responsible for the old address. Thank God I kept the copy of the application because there’s no end date on there. Both times on the phone with this company I was met with hostility, and I’m sure the slip up happened when they were on the phone with another customer calling her a “karen” in front of other customers in the office…. I’m very shocked this is a city...

Blatant stupidity! They don't send a bill in mail. You have to check your emails. Can only pay on phone. Or online. If pay by phone you get message, they are closed. When you register online to pay your bill. You go thru the whole mess of signing up only to get a "municipalonlinepayment page cant be found". But this is on par for Seguin. Not only is their website full of links that don't work, they are all their own...