Bass Pro Shops — Local services in Sevierville

This Bass Pro shop is ridiculous. First off we ordered an item online that came to us BROKEN. The item was improperly packed to where the packing paper was on the bottom instead of the top. We called this bass pro to verify we could switch it out and stayed on the online WAITING for 45 minutes. They NEVER answered the call after being transferred to customer service. My husband and I proceeded to drive 49 minutes to this location just to have awful service with incompetent employees. First off, the for greeter was rude and sarcastic when we walked in. We don’t live here nor do we EVER ( and won’t ever now) shop at Bass Pro so we didn’t know what to do for the exchanges. After I went to try and find the item he was once again rude and dismissive when I tried to get back to the customer service area. He wanted me to fully exit the building in the RAIN to get back to the front when there was a gate that lead back to the customer service. All he had to do was open it. Once I get got to customer service by telling him we were next in line and I just needed to go right beyond the gate, we started our process with Leah. At first she was kind and understanding of how frustrating the situation was and was willing to help us find a new item. Then she decided to let an inexperienced, incompetent employee named Ed “help” her with the transaction. This is where things went wrong. Ed had NO CLUE how to do the transaction we needed and we sat there for 30 minutes while he figured out how to work the device he was on. He couldn’t even type in his login much less complete the order properly. There were several moment when Leah just watched or helped other customers instead of just staying with us and taking the transaction over. When we got to the processing of the exchange and ordering the new item I SPELLED out my husbands information for him. SPELLED IT OUT FOR YOU. then I kindly asked for you to show me what you put so that I can verify that the name and email were spelled correctly. I got ignored and he proceeded to put in incorrect information and submit the order. When I said “our last name is very commonly misspelled, can you please check the email so we can make sure to get the confirmation” Leah refused and told us to give it a few minutes for the confirmation email to go through. I simply knew this wasn’t the case so I told my husband to walk around with me for 10 minutes so we can see if we get it. We never did. So I went back to customer service, to a now annoyed Leah and said “hey we live very far away, can we please just check the order to make sure there were no discrepancies before we drive 49 minutes back to our house” She then pulled up the order and CONFIRMED with an embarrassed look on her face exactly what I had been saying. Ed put in incorrect information and now we had no confirmation of a new order or a way to get tracking for the order. All we have now is an empty gift card and an order ID and we’re told to “ call every few days to check on the order”. Oh you want me to call the number that y’all aren’t answering?? The one I stay d on hold with for 45 minutes? She said, “it’s also the holidays so don’t expect us to be fast getting to you..” my hands asked simply “can you please edit the information so we can get it or forward it to the correct email??” To which she responded no. So here we are … hoping to get an item that will likely be delivered to the wrong place and all we have to show for it is an empty gift card and a receipt paper with an ID number on it. I’ve never shopped with y’all and all you did was prove why shopping with Amazon is. Better...

This Bass Pro was our go to until the one was built in Bristol, TN. Never had any issues besides always being busy until our last visit a week ago. My husband and I was in line to check out and it was taking awhile ( no biggie ) it seemed like one customer was having issues with possible payment and then the next right after a tag was missing and had to wait to get a price check. During this time I was watching the cashier and he was cutting up with the customers- laughing and smiling. All the lines was backed up so we continued to wait in his line. Once it was our turn the cashier named MATTHEW asked my husband if he was a rewards member or had their credit card and my husband said "Card" Matthew then said rudely "Card? Which is it?" and my husband doesn't do well in public when it comes to speaking so I spoke up and said credit card and Matthew then said something along the lines of " Okay then you have a credit card, it isn't that hard to say is it?" so then that set the tone of okay this is how it's going to be. Matthew then asked us where we was from and my husband said Kingsport and Matthew asked if we went to DB and I said no, Volunteer, and Matthew then said "Well then you all are not from Kingsport" I started getting heated and I said "well a lot of people doesn't know where Church Hill is so it's easier to say Kingsport/Bristol". Matthew then proceeded to asked if we went to Church Hill Middle and we answered and he said his ex- wife was from there and said "You know where the football field is?" And started naming the streets around it then said " See I know what I'm talking about" This whole time even with my answering he was looking at my husband. He then said "Volunteer never wins anything do they?" We have NO idea who he is. His tone completely changed when we got up to him. We literally done nothing for him to act anyway towards us. He was rude and his actions were uncalled for. It was so awkward we don't want to come back to this Bass Pro...

I had a bad experience at the Kodak TN Bass Pro. Their boat salesmen are not very professional. I was interested in a used bass boat. I looked at it on a Friday and gave the salesman my information to send a quote to me. The info included my email and phone contact. As we corresponded over the weekend, the boat “sold” when someone put a deposit on the boat. I asked the salesman to let me know if the boat became available again. When Monday came, the salesman emailed me that the sale appeared to be falling apart. I explained to him I was interested in the boat if the sale fell through and that I would buy it if Bass Pro fixed the bad rectifier in the motor. On Tuesday, I called Bass Pro and spoke with a different salesman. He told me again that the boat was likely to be available and he took my name and number. I also corresponded by email with my original salesman who said he would let me know if the deal fell through. The deal ended up falling through and the boat I wanted became available. Instead of calling me, the salesman sent an email to me. I was at work and unable to check my email regularly. Then, he sent another email mere minutes after sending the first one stating the boat sold to another party. I was furious. If they had called me, I would most likely have been able to take the call and give them a deposit over the phone. Bass Pro doesn’t treat used boat customers with the same urgency as they treat new boat customers. Personally, I wouldn’t buy a boat that I couldn’t pay cash for. I can’t believe they didn’t call, I should have been next in line to...