Rent-A-Center — Local services in Shelbyville

0 Stars Really. I've tried time and time again to set up auto pay on their site with my bank and doesn't work. I've gone into the store to see if they can assist however they say they don't know much about how to do it. I had an emergency and flew to Thailand for a week, upon making it back to the states I received a very unpleasant and unprofessional voicemail requesting payment and then another pretty much saying, "Don't have us call your references." Gang, this hit a nerve I couldn't even begin to explain. I went in admitting I missed the payment and I told them I have paid all other bills while I was on the other side of the world and again reminded them that I've attempted time and time again to set up auto pay but yet still doesn't work. I paid my account to be in good standing and advised I'll let them know soon if they can come pick up the stuff for myself and my wife do not want to do business with a company who speaks to customers this way and leaves voicemails the...

Had a device I payed shipping for not get sent to my address along with another device that was taken and later on I got told I could pay $200 for all my things back for good and they didn’t return my items. I called customer support and got it partially fixed however the stores main representative lied to them and told them that everything was fixed on their end but never returned my items or sent out...

For the first time. Got something that was bad. Was told cant fix or replace. Have to write new contract. If thats how they treat returning costomers. With good record at store. Would not want to be first timer. Just so you dont think of me as hideing. Good...