Cricket Wireless Authorized Retailer — Local services in Shelbyville

I have been a customer for several years. The cost and service coverage are great, the customer service not so much. We have four lines on our plan, and needed to remove one. Have not had good luck with the customer service via phone, so decided to try to do it on their website with no luck. Downloaded the app to try to do it on that, still no luck. As a last resort before calling, I decided to go into the store, here in Shelbyville. I arrived at 10:10 a.m. to a dark locked store, It was supposed to be opened at 10 I made a second attempt at 2:40 this afternoon, to find two employees standing outside the store, one in a car smoking. Was asked if I wanted to go in the store. Told them what I needed, and was told to do that give me the customer service line. I explained that I did not want to do that online, but they continued to tell me to do it via phone, all while standing outside, never even having entered the store. Very unprofessional service, and whoever is paying for staffing like this, being late to open a store and not even being inside the store, I don't think you're getting your...

My stepson went to upgrade his phone the store not only did not listen to him on which number on the account to upgrade messing up 2 phones on the account and costing us money out of pocket to fix the issue, but also were rude, dismissive, called us liars and refused to admit that they are the ones that messed up. When they were told to fix the issues they caused the completely denied anything even though there are witnesses to all of it. I have been with Cricket for more than a year and my husband for 2 and in all that time we have NEVER been treated so poorly as we did...

First I called at 6:15pm..said sorry I'm to busy..You'll have to did it tomorrow morning..Went in there at 10am..Said what are you needed..I said to get cricket as a phone company..He kinda half assed told us what we needed..So we went to out car, got to port stuff..Walked up to the door...Door was locked, after he know we were coming back in..Who the Hell only opens for 5 minutes then locks the door back? So we drove to greenwood..The people are amazing and he had us out in like 20minutes..I'm 110% happy with greenwood..I'm totally upset with...