Goodwill Shelton Store and Donation Station — Local services in Shelton

Every single time I go in this store which has been often since it's closer to me than Milford CT now the staff are extremely nasty to me and my mother.As if we shouldn't be shopping there. The last time I was there I called ahead of time because I had a table on hold and I asked the manger if I could exchange it for something else she said yes (a nice hispanic woman) when I got there I went to the front and of course with nasty attitudes by the younger and older cashiers I was told very aggressively that I am not allowed to exchange, well when I told them I already spoke to the manager they turned red and looked shocked. The manger came out and was so nice to me and did my exchange. I Also told her that every time I came in how uncomfortable her staff was making. me feel! She apologized for their behavior. The prices are BEYOND EXPENSIVE. This is GOODWILL. There was a chair in there for $100.00 I asked about the price and was told that its from Target and that that thats the price at Target. Im so confused I thought GOODWILL is clothes and furniture DONATED for the less fortunate why would you price something the same price as the retail price thats used. I could go on with HOROR STORYS and I am not a person that writes reviews but this is so important if you are a POC be careful because they are very weird in there and be prepared to almost pay retail price. I would love to take my issues up to corporate thats how bad this store is. And it seems all the PEOPLE OF COLOR black and brown only work in the back I have never seen a POC work the register. I need to see somebody who looks like me so I can at least feel comfortable because I do not when I go there. BE AWARE. Thank you to the hispanic manger who helped me with my exchange! Other than that the customer service and vibe is...

I used to love to go here weekly with my partner. Shopping was a fun thrifting adventure with something new to see every time.

In the last year, they've been raising their prices steadily on all items. Not only is that a bummer personally, but it's off putting to the clientele enough that inventory is STAGNANT. The locked valuables cabinet continues to get more and more cluttered, the clothes barely move, and I've climbed past the same food cart for over a month. Electronics and cookware are in a similar condition, where they hang on the shelves until usually they are broken beyond use.

It also seems like their colors of the week are so scarce as to be invisible, for some unknown reason. Other patrons I've spoken to feel similarly.

Edit: RE Business reply: Wild to just openly admit that instead of lowering prices on items which are not selling, and adjusting future pricing according to demand, the store "removes" them. To where? Another store? The dump? Who knows. Why not re-move them to...

My shopping experience started very well, I had nice employees great me and found myself nice items to take home with me. Went very well with my decor. It wasn't until one thing that made my shopping experience go from 10/10 to 3/10. I'm very sensitive to smell VERY easily. Behind 4 shoppers, I smelled something rancid. At first, I thought it was an item in the store. It wasn't until I approached the register that I figured out what it was. One of your employees on I assume that was register 3 Monday night had an atrocious smell. I never write reviews but this was outrageous. I even felt nauseous when I went closer when the smell became stronger. Once I left the store, another customer walked to me and asked if I also smelled that odor from the register. I love thrifting, I go to many Goodwills but I will not be returning to this location until this problem is solved which is ashamed because this is one of the...