Steller's Garage — Local services in Shelton

I don't even know where to start with the greatness of service I experienced. Erik is amazing. He was so patient and worked with me for several weeks in solving my problem. I was having an issue where my brake light was coming on after 5 minutes every time I started my car. I went to 3 mechanics including the dealership.

The 2 mechanics couldn't figure it out and said to go to the dealer to see if they can figure it out. The dealership did say what the problem was but wasn't too certain as he said the light may still come on after spending $1400.00 for the replacement. I was not too comfortable with that answer. Did not trust him.

So after recommendations from area residents, I went to Stellars where I met Erik. After they inspected the car they admitted they were stumped too just as the other 2 mechanics were, but the difference here is that Erik did not just tell me to go to the dealer. He actually spent time with me in figuring the problem out for several weeks. We went back and forth often in trying to find a solution.

He was checking electrical diagrams thinking maybe it was electrical, searching online to see if others were having the same issue, he then checked with someone from the dealership to see if this was happening with other Tucson's where they told him what part was causing the problem. He then checked the service bulletin which also described the exact problem I was having.

So Erik called the dealer to see if they would sell him just a particular part, the end cap, but they told him they can't sell him it because its under a recall but not for my year car. Which is ridiculous since its still the same part in the other models. So dumb. He told Erik that he can sell the entire part for $650.00 where this particular part would of been only $8.00

Erik then looked online to see if I can get the part cheaper than what the dealer wanted for it. He found it online for $270.00. I could not find just the end cap online so I just bought the whole part at this point I just wanted to end this saga. Got the part, which was OEM and he replaced it. He saved me $900.00 from the dealership, hence why I only use the dealer for recalls. Everything else they overcharge to make up the loss from car sales.

I will now use Stellars for all my car issues...

TL;DR: Kind, competent, and communicative. Don't go anywhere else!

A few weeks ago, my car started "sputtering" as I was driving down the road. I put in a call to Steller's — my first time using this garage. Not only was it easy to schedule an appointment, but the man I spoke with patiently listened to my concerns, and reassured me that, if at any point I felt unsafe driving the car, I could bring it in before my appointment and they would do their best to squeeze it into their schedule.

The day of the appointment, they discovered the issue with my car, got it fixed up quickly, and now this little 16 year old KIA drives like a dream!

I'm impressed by the competence in the work they do at Steller's, but I'm even more impressed with the kindness and communication. They called me when beginning diagnostics to figure out what was wrong with my car. They called me to explain what they found (in easily understood terms), and what they wanted to repair to ensure smooth, safe driving. They were incredibly candid and upfront about costs — at no point was I surprised by how much it would be.

Car repair is a tough, technical, and physical job. Not only does Steller's Garage do exemplary work, they provide courtesy, empathy, and what I think is most important: ease of mind.

I've found my go-to car garage. Thank you, Steller's, for all the...

I just moved to the area and found Steller's online. My engine had been making strange noises and my car was occasionally having trouble starting... I called them up and the very friendly woman who answered the phone told me to come on by at my earliest convenience (no appointment necessary). I brought it over later that evening (and of course the car had stopped making the noises and started just fine) and told them no rush, as I knew they were closing soon. They checked it first thing in the morning and were quickly able to diagnose the problem. They called me to explain what was wrong - in a way that I could understand! - and for approval to do the repairs. My car was ready just a few hours later (less than 24 hours from when I dropped it off!). Now my car runs like a dream! Customer service is phenomenal and prices are very fair! They don't try to rip you off or make you do anything that isn't 100% necessary. All the staff were so friendly and professional. I'm so glad they're right down the road. I will continue bringing my vehicles to Steller's for...