GameStop — Local services in Shiloh

What started out as a fantastic experience ended up being a bit off but forgivable! Yesterday, I went in originally looking for a PS4 controller and being told by my husband we didn’t need one and figured, ok, why not get some switch games instead. I should preface by saying I’m here visiting family as I’m from MD so I only brought one physical switch game and the rest digital on my system. I wanted a couple other options to play at the airport when I leave since I will be waiting to board. I decided upon Ori (Blinded Forest Definitive Edition) and Harvest Moon world. I had grabbed two new games and was told by the associate if I change out HM to used, I’d save 15$ or so. I said sure. I watched as the associate placed Ori in the case and go back and swap the HM case from a new to used case. At this point I was honestly distracted by the ps5 controller on the back wall. He bagged it while I wasn’t looking and I paid. In my glee, went to the truck and went home :) I opened up the HM box and saw Ori in it and figured ok i guess I will play Ori first. Works for me. I assumed HM was in the Ori case. I played Ori all night. This morning I woke up and wanted to play HM so I went to the Ori case and there was not game card!!!!!! They sold me the Harvest moon case but not the game card!?!? So now I have to go back to GameStop today when they open, explain what happened, and get my game card! Got to GameStop and the associate remembered me and immediately apologized and gave me the game card :) he was prepared and readily confessed due to the volume of customers he got distracted. No worries. I was distracted too otherwise I would’ve noticed. Totally forgivable and understandable. Luckily I did not have to go to the airport today haha. That...

I stopped at this store and bought a Pre-owned copy of Diablo3 Ultimate Evil. The store employees were nice and helpful but ultimately it was no good as the disc the sold me was bad. Now that wouldn't be too bad of a issue because you can always return it, except I'm a truck driver and I'm only home on the weekends and I live about 45 minutes away. My weekend time is precious and now I have to spend another 2 hours of my weekend returning a bad disc for a replacement. I called the manager to inform him that a bad disc had snuck through the testing process and got sold to a customer and he told me that they don't even test the games they get in to see if they actually play or work at all. I should also explain that the disc isn't badly scratched, it has a very tiny little imperfection near the edge. But 2 minutes in any xbox one would have told them it was a bad disc. Thanks gamestop for reminding me why I use digital download from the Xbox store so much more...

I am assuming there is not much time left for gamestop. Current business model can't keep pace with walmart, target or online stores. Too many times I have gone in to find the game we were looking for was sold out. What's sad is i find the game at the target next door. Then today, I find out they won't price match the local competition. It was only a five dollar difference! If you want to survive you have to be competitive. Sad EDIT: And why in the hell can't you use your points at the register instead of logging into your account. These stores...