Little Caesars Pizza — Restaurant in Shiloh

The food is literally trash and the cheese dissolves and crumbles into chunks NOT melts. The crust was literally raw dough and I had purchased the stuffed crust custom ordered through the app. Called the following morning and some "gentlemen" claiming hes a manager answered was unprofessional and trashy himself and acted as though he couldn't understand anything I was saying when it was he who was barely intelligible as a supposed manager answering phone calls first thing in the morning. He then responds you got the pizza?? I need the pizza back. Hahaha My man what are you on that you think any customer is going to drive back the following morning to return a piece of trash uncooked pizza that half of it had to go to the trash as it is??? On top of wasting my time and money you think someone would drive back to your store next day to return it?? Think you're smart and funny huh?? Jokes on you because I hope and pray someone comes back and throws your trash food back at you because based on your attitude and lack of customer service you deserve nothing more then that type of...

I really hate to leave bad reviews, but this experience was just ridiculous. The food here is consistently disappointing — never fresh, never right, and definitely not worth the money. What really pushed me to write this is the terrible customer service. I called to speak to a manager about an issue with my order, and instead of offering any help, she told me she was too busy and that I’d need to wait or call back later. Her tone was rude and dismissive, like I was bothering her just for asking for help.

To make matters worse, once I asked for her name, she suddenly “couldn’t hear” me — even though she heard everything else I said just fine up until that point. It was obvious she didn’t want to be held accountable, and the whole exchange just left a bad taste in my mouth (and not just from the food).

It’s really disappointing that the O’Fallon location shut down, because this one in Shiloh is seriously lacking in both quality...

The service of this place is terrible. First, you can’t get a hold of them on the phone to place an order….ever. It has been like that for months. Second, when you go in there, there’s one person in the front that will take an order or fill an order, then go in the back for 5-10 minutes before he or someone else comes up to help the next customer in line. Third, one of these times, they made the wrong pizza that I couldn’t call in and had to wait an additional 20 minutes. This is near an hour out of my day to get pizza. They couldn’t take my order because the machines were down so I had to go get cash. Fourth, they once (claim) to have not made my pizza but later find out, they gave it to a different customer. Once again, had to wait an addition 30 mins this time because they were busy. If you can go somewhere else, please for your own sanity, go...