ARIZONA HomeStores, LLC — Local services in Sierra Vista

This rental company is, without a doubt, the most dismal I have ever encountered. My mother sought to rent a property through them, and initially, the rent was stated as $2,200. However, randomly, it increased to $2,300 just days later. Once everything seemed settled, my mother made multiple attempts to contact “Linda,” who is the leasing agent. It felt as though we were the ones pursuing the company in an effort to finalize the transaction. Upon reviewing the lease agreement, I noticed a clause stipulating that “If the sales tax changes during the term of this Lease Agreement, Landlord may adjust the amount of tax due to reflect the tax change upon thirty days' notice” However, effective 1 Jan 2025, A.R.S. § 42-6004 explicitly states that this practice is no longer legal, yet it was included in the lease. When I inquired about this discrepancy, “Linda,” who again is a “LEASING AGENT”, replied, “I’m not sure, it’s typically included to protect us, but let me consult my broker for clarification.” YOU’RE NOT SURE? Is this not your Job? She called back to inform me that they would remove that clause, as it was included “in case the law changes.” It raises the question, when has a legal document ever been drafted “in case the law changes”? If the law does change, you should amend the lease accordingly. Furthermore, when my mother visited the company to sign the lease, money in hand, she requested to adjust the move-in date by 32 hours to facilitate the logistical challenges of relocating an entire household from MO, which typically takes 7 business days, as well as to coordinate the activation of the necessary utilities. The response she received was, “we can’t change the lease again, people move in, in the dark all the time”. This situation underscores a significant lack of professionalism. It’s literally your job, do it, The initial lease discrepancy stemmed from their failure to comply with the legal changes effective January 1, 2025. how is that the tenant's fault? When I contacted the owner, Tara, to express my concerns, she stated, “we’ve altered the lease three times, this is the most we’ve ever changed it.” I responded, “I apologize for expecting you to fulfill your responsibilities, Tara.” She then argued that the tax clause stated it was “if applicable.” I said, “the law is the law, since it is not applicable, it probably should be removed from the lease.” After a notable sigh of exasperation, she conceded to amend the lease. She even stated “I understand your mom is elderly, and didn’t understand the lease”. NICOLE (their employee who in fact is not elderly) even stated that she, herself was “confused by the lease”. Since when has correcting your lease mishap according to law been mistaken for confusion or “being elderly”? It’s just a disgusting company.

They hand careers to anyone nowadays. Tara is clearly an imbecile. It’s evident that this company relies heavily on copy/paste templates for lease agreements. Her irritation with my questions regarding her atrocious “expertise” was easily displayed, and minutes into the conversation of HER providing “information”, and me asking her to do her job, she irately interjected, questioning whether I had a POA implying it was needed. Which raises an intriguing question, why would a person need a power of attorney merely to ask why a move-in date can’t be changed?

I guess you have to possess a POA to ask why they are failing to do what they get paid for. Her EXCUSE for not altering the move-in date was that "we have 200 other properties, your mother did not provide advance notice, she came in to pay the deposit and requested the change at that moment." ……and? Oh no Tara, you have to do what you get paid for again.

I strongly advise against utilizing this rental company. Heed my warning, they are subpar. I will do my best to get this company blacklisted from Soldiers on FT. Huachuca. I will meet with the CG, and CSM next week to ensure no soldier or civilian has to go through this sorry excuse of a company. Jennifer Lavelle (property manager) was...

I have rented a house through Remax for one year. Prior to moving in, the house was not cleaned even though the lease requires the tenant to have it professionally cleaned after move out. They will say that it was clean to their standards but if I happened to leave the house as clean as it was when I moved in, it wouldn’t be up to their standards. So I followed the lease and hired a professional to clean it for move out anyway. There was a whole list of things that needed to be replaced as far as broken screens, missing light bulbs, broken light bulbs, clogged sink, yard full of weeds, leaking fridge, broken blinds and a ice maker that did not work. I was expecting to have someone do a walk through with me prior to moving in but that wasn’t the case. I had to move into a dirty house and compile a list of work orders for things to get fixed. Yes, the long list of work orders were done/fixed but it should have already been done. The owners did not want to fix their ice maker on their fridge so I had to pay out of pocket for the new part and labor to fix their appliance. Later in the year during monsoon season the bush in front of the house which is as tall as the roof line needed to be trimmed. The owners refused to take care of it and said it was tenant responsibility. Yes, the landscaping is tenant responsibility but it states the homeowners will be responsible for trees higher than roofline. Looks like a loop hole to me since it’s a bush and not a tree. So I bought some hedge trimmers to trim it however I did not own a ladder to reach the top of it. I had to pay 80$ to get it done professionally. Not even a month later the homeowners hired a company to chop the bush in half after I just paid 80$ to get it trimmed. At this point I knew I wasn’t going renew my lease. At the end of my lease and it was move out time, I was packing up uniforms that I kept in a spare bedroom closet and noticed there was a white powder on them. I looked up and there was a crack in the ceiling of the closet that I have never noticed before. Which is understandable because it’s in a spare bedroom closet ceiling. I never had a reason to go stick my head in the closet and look up. Anyway, I wanted to be present during the move-out inspection and the property manager thanked me for how well I had taken care of the property. The property was in a lot better condition than what it was when I moved in, and cleaner. I pointed out the crack in the ceiling to the property manager just so that he was aware that this was something that I came across during my move out and he 100% knew/believed that I was telling the truth and that I did not cause that damage. It looked like someone was in the crawl space and put a knee or foot on the ceiling. First off , I never had a reason to be in the crawl space nor would I want to go up there. Nor did I have the means to even get up there! If there was an issue, I would have simply put in a work order. Also, if let’s say hypothetically I felt the need to go in the crawl space and I cracked the ceiling, I would have had it fixed myself without anyone even knowing. It makes no sense that I’d point it out if it was something I did. In result, I am being robbed of 458$ out of my security deposit for “tenant damages” referring to the crack in the ceiling. It is absurd to steal this money from me. Even the property manager knows and believes I did not do this and STILL they are taking this money from me. If I did not point it out to the property manager I 100% believe it would have been missed. I was also made aware that these homeowners had opted out of getting a home inspection prior to buying the property. They bought the property and then put it up for rent. I was the first tenant. This is more proof that this was there before I moved in. Rent was always on time, never late, even with COVID. This is stealing without a question and something needs to be done about it. People need to be aware about what this company does. This needs to be made right. Either Remax or the homeowners NEED TO...

Horrible, horrible. We are rental owners, and ReMax constantly took advantage of us. We had two properties with them, and they refused to give us the multi-property discount until we showed up at their office and stayed until they fixed it. We also felt the same service when it came to everything else. Any time we contacted them it was weeks before anything would get done. If we called to try to talk to them or ask questions we received the "We are too busy for you" brush off. When we tried to have things done, they were unavailable. Example: when refinancing the house we needed an appraisal done. They couldn't be bothered to set up a meet time. We worked with a Jennifer, a Monique, and Sue. They were all equally disinterested in doing any work, and were more interested in their coffee run, and striking up conversations with other people there that had NOTHING to do with business. The rental repair requests were ridiculous. One month they wanted back porch screens removed, then the next month they were charging for putting them back UP. They removed it from the rent, but never notified us that any repair was occurring despite the fact that their rental agreement said that they contact the owner for any repair over $100. At least several instances of this. Also, they hired a full time handyman, but never did he actually conduct any of the repairs. We always had receipts for handymen they contracted in instead of using their handyman on staff. Their quotes for repairs from independent contractors were outrageous, and doubled on a consistent basis. First it was $100 for landscaping (to mow the LAWN on a 0.15 acre property?!)...then $300...then $700??? It was all for the SAME service, but the cost continued to go UP, UP, UP. When we refused to pay the one of the costs, they terminated our contract in the middle of our term because they "could not find a tenant". Not one week earlier we had worked with them to lower the rent to get a renter in, and there was no mention of dropping the property. Now, when we refused to just pay their bloated repair costs, they suddenly drop the property out of...