Samuels Jewelers — Local services in Sierra Vista

I went to the store at the mall in Sierra Vista Az and asked about ordering a ring set I saw online. To sum things up I was talked into buying something from the store instead of having to order the ring. A few hours later I figured I would return the ring from the store and go with my first choice online. The guy working there was rude about having to return it. Didn't seem like he wanted to help me at all after that. When I asked him to order the ring for me he said it would be about a week, which is fine, but I had to ask him if he wanted my information to call me when the ring got to the store. My gut feeling was right because he never ordered the ring or called me. I had to order the ring myself and now have to go get it sized. Overall experience was that I wasn't a priority because of the amount I was spending. I will not be going back...

My wife was in to look for a Xmas gift. The clerk said let me clean your ring. It is free. Normally I d o not let anyone clean my rings. After the clerk again said let do this for you while you look at some earrings I finally said okay. She returned the ring to me and Ieft. Once I got home and started dinner I noticed that a diamond was missing. I looked in my car and went back in the store. I asked do you have my diamond from my ring? The clerk looked and found it in the shaker. I had them repair and set the diamond. What I know is that a ring needs to be looked before cleaning and after cleaning. This was not done. I should have looked closely at the returned ring. Lesson learned...go to a reputable company. I should not have had to pay for...

hey don't know how or why my name is on this site. now that i am here is that i can tell you that customer service is fantastic. Imy husband is the one who started this relationship. now that he is...