uBreakiFix - Phone and Computer Repair — Local services in Siesta Key

Terrible experience, a huge waste of time, and they destroyed my phone.

I brought my phone in because it was working intermittently after being exposed to water. I was told the diagnostic would be complete within 48 hours. After 48 hours I stopped in and was informed that they hadn't gotten to it yet. The next day they finally got the diagnostic done and informed me that my phone would require a new battery, power button, and fingerprint scanner. I was quoted $200 and "a few days" to complete, so I authorized the work and waited for a call back. It has now been 9 days since I first brought the phone in and today I called and was informed that the phone was unrepairable. I wonder when they were planning on contacting me to let me know...

I went to pick the phone up to find it in complete shambles. The screen was no longer attached, and the back looked more like a banana than a cell phone. I tried to discuss this with the manager, and he told me it was like that when they first assessed the damage - a blatant lie. He made it clear to me that they weren't going to do anything to reconcile the situation, and recommended that I try to warranty the phone directly through Google (ie. lie about the water damage).

I understand that not all devices can be repaired, but this store assured me that my phone would be fixed. I would not have agreed to a $200 repair had I known there was a chance the phone would end up being unrepairable (and that the repair would take over a week!). The most frustrating part is that I was the one who had to constantly reach out, stop in, and go out of my way to check on the status of my repair, rather than being contacted by the store. And then after all of this frustration, I am left with a phone that is significantly more damaged than when I dropped it off.

I was just forced to purchase a new phone out of pocket, which I guess is what I should have done 10 days ago rather than taking it to this store and enduring all of this frustration.

I will say that the employees I spoke with were generally professional and respectful, but unfortunately that doesn't make up for the incompetence, lack of communication, and refusal to take accountability for...

To whom it may concern, I turned in my laptop for a hard drive replacement on Saturday at 1pm. I was told it would take 24-48 hours. 46 hours later I called to see if it was ready. They told me no, but it would be ready later that night. Later that night (6:30pm Monday) I called en route to the store. They told me it would be ready the next day. So I waited and then called the next day. This is when they inform me that they were confused by my request. I asked for a hard drive replacement, but they were instead trying to use the solid state drive I’d brought to be installed as an external hard drive. Apparently, Latrell told the computer specialist the wrong thing despite it clearly saying on my receipt that it was a hard drive replacement. They told me it would be ready later on that night. By this time I was unsurprised to see that it wasn’t ready. So today (Wednesday) I called to see if my laptop is available. They told me the computer specialist would call me back. I waited an hour and a half then drove to the store. I spoke to the manager, who made it clear that there was no point in me driving to the store until they call me. This normally would make sense, except that after waiting 150% longer than the initial timeline I’d been lied to repeatedly and every phone call had been fruitless. The manager didn’t lose his cool, however he obviously wasn’t paying attention to what I was saying when I went in today. I’m frustrated, angry, and scared that this string of incompetence is going to screw up my opportunity at Georgetown. I spent 4 years sucking sand in the Middle East to earn the benefits that allow me to go to grad school, and I’m getting derailed because of a store that clearly doesn’t care. Respectfully, Daniel Sullivan P.S. I never do this. I over tip at restraints. I’m kind to service industry workers. I’ve never sent food back at a restaurant. This is the first time I’ve ever been driven to write poor reviews for a store. I hate how your company has...

Took my iPhone six in to have the broken screen replaced. They did a great job replacing it however they messed up the proximity sensor. The sensor that turns the screen off when you raise the phone to your ear. This feature worked perfectly before I took them the phone. Even with a broken screen. I called and let them know that the proximity sensor is no longer working but they wanted to charge me for the repair. So I got a fixed screen but a broken sensor in exchange. They were just very unaccommodating.

UPDATE: Customer service called and asked how the problem could be resolved. I informed them that I just wanted my phone fixed. Back to the way it was before I brought it to them. They informed me that the best they could do was to offer a discount for the replacement of the proximity sensor that was working prior to them replacing the screen. I told them that I feel I shouldn’t have to pay for the repair since there wasn’t an issue with the sensor before the screen was replaced.Customer service was unable to offer the repair at no charge but asked if there was anything else that could be done in order to have this review removed. I replied, nothing short of fixing my phone back to the way it was with a working sensor. I was told when I brought the phone in for repair that if there were any issues arising as a result of the repair for a period of time, I think it was 90 days, that those issues we’re guaranteed to be fixed at no charge. So much for that...