Mattress Firm Sarasota — Hotel in Sarasota

After going to Mattress Firm store #025077 and being greeted by Brian Frankel in Sarasota, Florida, little did I know that I was about to receive the "Cadillac service" of bed purchasing. Not only was he professional, knowledgeable, and patient, he also went beyond the call if duty. I had originally thought to buy two twins, but after further thought, I choose to not get twin beds, but instead buy a queen for myself and move my sleep number queen into the guest bedroom. Due to serious heart problems I need to sleep upright instead of flat. Brian patiently worked with me to cancel my original order of two twins and order a tempurluxbreeze soft with the Ease adjustable base. Brian made sure that I received all the Black Friday Sale specials. I came back twice and each time Brian was very helpful. He truly puts the customer first with respect. Due to a really bad experience a couple months ago with a Tampa based delivery company where I actually feared for my life, I was apprehensive about the delivery company bringing my new bed. On Brian's day off, he actually offered to come to my home to be there when they delivered my bed for my peace of mind. He worked with the two delivery men, making sure the sleep number bed was removed from the master bedroom to the other bedroom. Then setting up the new bed where the old bed was. Brian stayed until everything was taken care of. Even his wife, Candice helped me when I accidentally called the wrong personal cell number to let Brian know that the truck was 30 minutes out. All in all it was a family affair, Brian, Candice, the two delivery guys and me. A happy, satisfied, customer who will gladly let others know of what a fabulous job Mattress Firm and their golden employee, Brian Frankel did. I LOVE my new...

Purchase went well. Both Reps including the manager I believe was Tony were very accommodating and patient with my specific questions and reasons for a specific type mattress. Even after choosing a specific adjustable frame and mattress I still had questions and some hesitations on the mattress I chose. They allowed me to think about it for a few hours while they wrote up the paperwork and invoice. I had gone back to work and with the agreement I would return to finalze my signature on the invoice. Upon returning and asking some more questions I wound up wanting to switch to the other mattress I looked at for specific health reasons for my mother. Chuck I believe was his name was very knowledgeable and extremely helpful and patient with having to redo a portion of the invoice to fit my request. The invoice switch went well, everything was reorganized and set up for delivery. I signed the invoice and waited with excitement. Delivery day arrived and delivery was made within the scheduled 2 hour window actually even a little on the early side of the window. So far very pleased with transaction and would return to this specific Sarasota FL Store next to Bee Ridge Rd without any hesitation. Thank You to everyone. P S. To make future transactions even better the Mattress Firm computer software could be updated and with faster PCs , waiting for the choppy software to constantly slightly buffer between each selection on the screen to fill out the invoice can be quite frustrating. I would recommend for that person who is purchasing to be very patient, maybe even browse the store while waiting who knows you might find a pillow or add on you could purchase. But BE...

Nice people, Very over piced in my opinion. I hate to say this but I'd recommend one of internet Mattresses (TIP: MattressFirm had their own online mattress to compete with Casper, Purple, Leesa, Etc.) ---- (TIP 2: There are a few "Discount type mattress stores", out of respect, I'm not gonna name more names, but there are 3 within about 200 feet down road. They still SAME mattresses but they are called "second line mattresses" - meaning a box we damaged in transit (all mattresses are in vacuum sealed bags by law-so if that bag is ripped, it's sent to a factory to get special sanitizing spray + ran through a heat machine and instantly rebagged and sealed.... They NEVER sell used mattresses.. it's aginst law to sell used mattresses as a retailer)... These discount mattress stores also sell overstock and mattresses from stores closings... I just bought a Tempur-Pedic for $3K for a King new - with fully adjustable base, installed and all.... MattressFirm was $6,599 for a similar one. I wish MattressFirm innovated more and offered more reasonable priced mattresses and $10K mattresses are ok, but offer a out door price of maybe $2K for a complete King (Where a King at the discount stores start at $800 and online they are $899 for all top brands....)

Price & selection is ONLY reason I put this review, the staff was very nice and 5 star...