Ashley Store — Local services in Siesta Key

I had the absolute worst experience with Ashley Furniture in Sarasota. I purchased a dining room set and living room set, and the entire process has been a complete nightmare.

Let’s start with the day I visited the store. Naomi, the sales agent assigned to me, started helping another couple while I was looking at furniture. I ended up waiting for almost an hour because, apparently, the other 10 sales reps in the store couldn’t assist me—I assume because they wouldn’t get the commission. Frustrated, I left to have lunch with my family and came back later when Naomi was finally available to help me.

I couldn’t even purchase the furniture I originally wanted because none of the sets I chose were available for the date I needed—which, by the way, was almost a month out. After repeatedly being told my choices weren’t in stock, I settled for a set that was “supposedly” available. However, I had to order two dining room chairs online because, once again, they weren’t available in-store.

The sales rep assured me that everything would be delivered on the agreed-upon date. Well, a day before delivery, I received a call informing me that not all the items would arrive, and the new delivery date was December 21st. Fine. Then, when the partial delivery arrived on December 13th, some of the items were damaged, including the dining room table, which I had to return.

Two days later, I got another call: now the delivery date wasn’t December 21st but December 22nd. At this point, I called the Sarasota store to speak with a manager. Not only was the manager incredibly rude, but she also told me there was nothing they could do about the delay. Later that same afternoon, I received yet another call saying the delivery date had been pushed back again—this time to January 5th!

To make matters worse, every time I called the store’s customer service number, I was connected to representatives in another country, which made communication extremely difficult.

As of today, I still have not received a delivery date for the dining room table that I returned—the same table they claimed was in stock when I purchased it.

The entire process has been beyond frustrating—from terrible in-store service to broken promises, damaged products, and repeated delays. Ashley Furniture has completely failed in every aspect of customer service and reliability. I will never shop here again, and I strongly recommend others avoid this store as well.

I just read other reviews, and it seems I’m not alone—there are so many people going through the same issues. Here are just a few examples:

Tom G - Dec 15, 2024"Make sure to call before you go. They are not open the hours listed. If they don't answer, they are not open."

Katie Erenati - Nov 11, 2024"We were told our bed would be delivered in one week and then 2 days later got a call from the warehouse that it will be at least 5 weeks until it's in stock and then they can line up the delivery. I wouldn’t have been upset if they were honest up front with the delivery date, but the bait and switch is ridiculous."

Donna Webb - Nov 05, 2024"Ashley Furniture changed my delivery date twice so far. I am now being asked to review them before I ever have received my merchandise. I would certainly not shop there again. I ordered a piece from Rooms to Go the same day and it arrived as promised. And with Ashley, I’m still waiting."

Leo Caputo - Nov 03, 2024"They delivered the couch and the guy took pictures of the front. Then he showed me the pic and I signed it. When he left, I took a walk and saw 2 spots that were damaged. I called the driver within 2 minutes and he never picked up. I called him 3 times. Then I called headquarters and told them. They said they are in the process of the exchange. It’s over a week now and nothing is happening."

Mark Stephens - Nov 02, 2024"A mess. Start to finish."

Jay Pecovish - Nov 02, 2024"Horrible experience. Delay of delivery, poor customer service, rude manager. I canceled order and got refund. I will never buy from them again and tell my friends to...

STAY AWAY!!! I would give 0 stars if I could. This location deals in bad faith and makes you the paying customer or potential customer feel like you were in the wrong and the problem. My wife and I were in the store looking at couches and we were working with one of their sales people Dewane. We found a couch that we liked and started talking about price. He mentioned that sometimes it’s cheaper to get their pieces online so we decided to wait to purchase and check the online prices. So far so good. We noticed the out the door price would be WAY cheaper online. I gave Dewane a call and let him know that we found it online and it would be way cheaper $3263. Being in sales myself I wanted to give him an opportunity to earn our business and let him know if he could take an additional 250$ off the couch and make the price 3k even out the door he would earn our business and we would get it from him vs going online which wouldn’t benefit him or that stores location. He said he needed to call his manager and he would let me know. He gave me a call back and said that his sales manager said he could do it for 3k out the door which was roughly only 250$ cheaper than the out the door online price for a couch over 3k. We were excited but he said that he was off the next day and the store had already closed that day and we can do the transaction the following day from his off day which brings us to today Saturday May 17th 2025. After a little phone tag we finally connected and he let me know that the price was going to be 3,000 plus tax which made the couch almost the same exact price as online out the door. This was not what we talked about or agreed to over the phone. We specifically said it would be 3k out the door since the online out the door price was 3260$. He then said that’s not what we talked about or agreed to and my wife was present for both calls and can attest to him lying and now saying something completely different. I am a man of principle and this really bothers me it’s more than just $250 it’s about character and right from wrong. I then asked to speak to the store manager Wes. This was where it got worse. Wes basically came on the phone and said that his employee didn’t do anything wrong and that it was my fault for not understanding and that I misinterpreted the conversation with Dewane (ones he was never even a part of or present for). He never once apologized for his employees actions and didn’t try to rectify the situation at all. He basically just kept repeating himself saying I was Misunderstanding. If my employee had done what Dewane did I would have apologized on my employees behalf and tried to find a solution which was not done in this case. There was a verbal agreement at a specific price point and then straight up lied to saying that’s not what was discussed. It doesn’t even make sense why would I wait 3 days to buy a couch from a sales rep that I could get online for the same exact price basically. The whole point of negotiating another 250$ off the online out the door price was for Dewane and that store to earn a customer but now they definitely lost a forever customer and a lot of others as I will be telling a lot of folks through my social following to stay away. Very surprised Wes is a store manager with such little sales acumen and lack of empathy for their customers and this specific situation at hand. Will definitely be going to corporate with this. You’d think a large corporation like Ashley Furniture would rather just do what they agreed to and take off another 250$ and have a happy customer then to lie and then make you seem like you are the problem and now lose a customer forever and most likely now several others as I have tons of friends and family in the area who are also moving and will be needing furniture. O stars for sure. Hopefully someone reaches out and try’s to make things right. If not City...

Oh my! Where to start....In store experience in Sarasota was fine. Delivery process has been an nightmare and the customer service is atrocious. Paid for delivery and set up only to have two men who didn't speak much English hand me a packet of hardware to set up the item myself. The item was warped and initial pictures were taken by the delivery men; however, once they left and I completed the set up it was discovered that the shelves did not fit the piece properly and the leg was crooked. The doors were installed upside down and fell off the piece as well. So, instead of being happy about my furniture purchase I was in tears and completely regretful of the money spent. My initial call to customer service on 3/24/18 was pleasant, spoke to Heidi, and I thought the situation was remedied. I was promised a $100 gift card for the issues with the delivery and either money off the piece if I chose to keep it or a replacement product was to be sent. I chose the replacement piece. Well, I never received the gift card and the replacement piece was in worse shape than the first piece... the delivery men wouldn't even take it out of the truck! Called customer service again...only to find out that the first person I had spoken to, Heidi, was in an accident and out of work for a bit. When I explained that I never received the gift card and the replacement piece was even more damaged than the piece I currently have and wanted it discounted instead of a third replacement piece, as was offered by Heidi, I was told a manager would call me back that evening as nothing was noted on the account. Well, no phone call that evening or the next day from a manager. So, I called to follow up and spoke to a sales representative named Erica/Erika .... who pretty much made me feel like a LIAR. After explaining everything now for the third time she told me that without any notations to the account from Heidi nothing could be done until she returned from her recuperation. I inquired if anyone else in a higher position could help as I was told the previous night that a manager would call me and was told pretty bluntly "no, no one will take responsibility for something that was offered without supporting documentation" ...again, like I am a LIAR and like any of this was my fault?! So, the recommendation from Erica/Erika was that I call back in 2-3 weeks to speak with Heidi to follow up with our initial conversation on 3/24/18. As if I have time for this. Erica/Erika again offered a replacement product and after telling her that I did not want a third replacement product as I was not wasting a third day sitting around for a delivery for a product that was most likely going to be damaged again...a week later I get a text saying that I have a delivery scheduled for 4/12/18. I immediately call to inquire what is being delivered to find out it is a replacement product again. Exceptional communication this company has!! After cancelling the delivery of the third piece of furniture which I shouldn't have had to do, I get a call from Erica/Erika again last night. She blames the lack of communication on "Corporate" even though I told HER that I did not want the replacement piece. So, apparently "corporate" approved gift cards for the full cost of the product. What are we not understanding here people???? I do not intend on purchasing anything else from Ashley Furniture since two pieces have been delivered to me damaged. I do not intend on wasting anymore time waiting for delivery services which are always late...I only want someone to make good on the offer that was initially offered ...to discount the first piece of furniture that was delivered damaged for which I will keep .... that would be way less expensive than gift cards for the full cost of the furniture! Worst...