Best Buy — Local services in Signal Hill

This is a response to 2 of your stores 1 in Hawthorne on Hindry and the other in Torrance, CA

The effectiveness of a company is deeply intertwined with its operational strategy and leadership. The sustenance of a business heavily relies on its ability to meet the needs and demands of consumers. Meanwhile, the workforce forms the essential foundation of any enterprise, functioning as the driving force behind its operations.

At times, organizational inefficiencies may arise, leading to disjointed operations and communication breakdowns within the company. Consider a scenario where a customer wishes to return a purchased item due to a defect, only to discover that the store lacks a replacement. The customer is directed to another branch, only to encounter further complications with damaged parts and unattended issues. This type of situation raises questions about the internal coordination and quality control processes within the company, highlighting potential gaps in inventory management and service provision.

Moreover, when seeking assistance from employees, encountering disengaged and unresponsive staff members can be disheartening. Being met with indifference or misplaced responsibilities can leave customers feeling unattended and frustrated. In such instances, the lack of initiative and ownership displayed by employees reflects poorly on the overall company culture and values.

It is essential to acknowledge that the commitment and dedication of employees significantly impact the success and reputation of a business. Companies that fail to prioritize the well-being and development of their workforce risk fostering a toxic work environment characterized by high turnover rates and employee disengagement. In such cases, individuals may feel undervalued and disposable, contributing to a decline in morale and overall productivity.

To cultivate a culture of care and accountability within the organization, actions must align with words. Mere lip service is insufficient; tangible efforts and initiatives are necessary to demonstrate genuine concern for employees' welfare and professional growth. Recognizing and rewarding exemplary behavior and performance can serve as a powerful motivator, fostering a sense of purpose and fulfillment among staff members. By fostering a culture of appreciation and support, companies can enhance employee satisfaction and loyalty, ultimately leading to improved customer experiences and business outcomes.

In essence, the success of a company hinges on a harmonious interplay between effective management practices, consumer-centric approaches, and a motivated workforce. By addressing operational challenges, nurturing a positive workplace culture, and prioritizing employee well-being, organizations can position themselves for sustainable growth and success in the competitive...

I'm still shocked at the terrible experience I had here. I ordered a laptop on 10/31 for curbside pick-up, available within 1 hour as advertised all over their website. I pay for the item and wait for the confirmation email to send to my designated pickup person who is local-ish but still is over an hour away. The day ends, no email. Next day, no email. Two days later, I still hadn't received ANY confirmation about my $700 order. So I call in and chat in. Both customer service reps tell me that the item would be ready that day, 11/2. So I ask the guy on the phone if he can just ship it to my house or a Best Buy store near me since I'm over an hour away in the next county. My reason? My designated pickup person and I work long hours; we carved out time on the 31st to pick it up because that was the estimated pickup day; we cannot leave work to pick stuff up on a whim when it's ready, especially when they only give you 5 days from the time of purchase to pick it up before your item goes back on the market. The guy, Daniel or David, says he'd check on that. Okay, good start. Then I'm on hold for 75 minutes and I get it -- it's the holidays, Black Friday, etc. So I'm patient. Then they just hang up on me and at this point I was pretty ticked off. Why was I the one to call in to check on my item? If there was a delay, why weren't they the ones to take the initiative to tell me? It's their job that they're paid to do. And I'm just a customer volunteering my time outside of my extremely demanding work schedule. Anyway, continuing the story. I figured I'd give them another call the next day on 11/3. Yeah, I'm too patient, right? I woke up in the morning to find an email saying that my order had been cancelled. No reason. I chatted in to figure out why (chat because I'd rather watch grass grow than go through the agony of their extreme hold times of ~2 hours and sudden hang-ups) and what they could do to make up for this unpleasant goose chase and found only that the item was "unavailable." Why was it shown on the website for purchase if it was unavailable? Why did it take so long for them to figure out it was unavailable? Why did they take my credit card number? Anyway, they did not make up for this in anyway and didn't offer me any other options except something like well you can buy a new one for $600 more. With an error like this (store's fault), I'd expect them to at least ship me or reserve for me the same item even if it's from a different store. This is my first encounter with Best Buy and I am frankly not very keen on giving them another try. Too bad because I really expected at least more communication or an effort to makeup for...

I came here on Tuesday, May 20, 2025 because I needed a case and a screen protector for my new cellphone. I have never been really good at placing screen protectors on my phone so I inquired about assistance. I was told that the Geek Squad could assist me.

So, I waited and two representatives approached, Julz and a trainee. I told Julz that I was told that he could assist me with the screen protector. I handed him the screen protector and the receipt because I figured he would want to verify purchase prior to assisting me.

He did not say anything. He just started typing on the computer and and looking at the item and the receipt. But, the way he looked at them lead to me to believe that there could be an issue. So, after a few minutes of waiting and silence, I asked, "Is there a problem?" He did not say anything. The trainee responded and let me know that she was in training. It was nearly 10 minutes and I was still standing there with no information so, I asked again, "Is there a problem?" Then, Julz snaps back, I am verifying the item. I did not hear you. I am thinking, then why are you snapping back at me? I continued to stand there and after several more minutes, he said that he would be back and the two of them went to the back with my phone and the screen protector.

They returned about 15 minutes later and Julz handed me the phone and did not say anything. So, I asked Julz if I could have the packaging for the screen protector. He replied, "I threw it away." I stated that I would have liked to have kept it. He then said, "If you want it, I could get it out of the trash for you." I said, "That's ok." He did not say anything else nor did he apologize.

Anyone with a brain could see that I was very displeased but, I already knew that it was a waste of time to try and explain it to him. So, I just walked away.

His customer service skills really need improving. I will not be returning to this location, if I...