Geek Squad — Local services in Signal Hill

Best Buy Store 1119. Geek Squad young man named Gotti, provided excellent customer service. Needed help making space for iPhone pics. He tested 2 devices “magic” sticks-USB. He managed with the 2nd stick. I called to set appointment and told not to take any of my desktop connections. That was not the case so, I had to drive back to location where I was staying to pick up the connection. Gotti had to seek advice which of the sticks he needed to use that worked with my hard drive. He showed me how to navigate it after he stored pic in 2 folders and at the point to finalize. Informed me to delete and start over making the pic transfer over to the 3rd folder avoiding duplication. When I got my computer back up. It repeated and just cleared the duplicates out as expected.

Gotti gave me a recommendation of quality, to purchase SATA SSD by Samsung for speed. And provided purchase price at Best Buy.

We all need each other ... As a customer and consumer of electronic products pack your PATIENCE because we are all in this together. Being faced with things beyond our control are today’s challenges!

We need each other let’s give each other the room and space to learn to grow with the company and to share selflessness. I understand there is a freeze for the Geek Squad Services with Best Buy companies. Human kindness is doing things together not the me first attitude when nowadays. Does not get you any closer to fulfilling a demanding day. Just because your work schedule is in conflict with devices or computer systems. These things tend to happen!?!

Human kindness works better! Thank you Gotti! For your example and excellence in your teamwork for the Geek Squad. Five * stars providing customer service by adding the human kindness to...

one star because I had to. I dropped my computer off to get it cleaned from a virus and set up with antivirus software. I was told we needed to come back with an external hard drive to back up the computer, I brought one the next morning and everything seemed fine. Came back in the next day for them to inform me that they needed a new external hard drive (they didn’t mention that the day before) bought one in store. They had my laptop for 3 more days and it was finally ready. I pick it up and just a few hours later the virus is still on there. I bring it in the next morning and ask them to completely wipe it and factory reset it. I signed paper work to approve it and they said they would put a rush on it and get it back to me that night since they already had it for 5 days and I had work to do on it. They didn’t call, I waited til half way through the day the next day and they still hadn’t done it. They said just a couple more hours. 4 hours later I still didn’t hear anything so I showed up and waited for it. Get home and couldn’t even use it because they took off the administrative user so I didn’t have access to change/download anything on this new factory reset computer. Currently here now waiting for them to fix it AGAIN a week later. Throughout this whole process I probably tried to call about 15-20 times and they only answered their phones once. Trying to explain to them the issue and constantly got cut of with a standard “yes I understand your frustration” response. No you don’t... because you don’t let me finish a sentence. I will try a different geek squad next time I need my computer looked at. Going to the store 8 times in the matter of 7 days, and they didn’t even do what I asked them...

I recently had the pleasure of being assisted by Rafee at Best Buy/Signal Hill, and I cannot express enough how grateful I am for his help. After being informed that I was a casualty of a layoff, I found myself in a dire situation needing my laptop to unlock so I could search for new employment.

Rafee approached the situation with remarkable professionalism and genuine empathy. He understood my frustration, even though it wasn't directed at him, and worked diligently to resolve my issue. His patience and support during this challenging time meant a lot to me.

For such a young gentleman, Rafee's ability to connect with customers on a personal level is commendable, and I truly hope he receives recognition for his outstanding service. If I may have come off as rude due to my stress, I sincerely apologize; it was never my intention to take my frustrations out on him. Thank you, Rafee, for your kindness...