FedEx Ship Center — Local services in Signal Hill

I’m not surprised with the amount of reviews and poor score. Debbie and Sue from this location are absolutely the worst woman to have in customer service. You know when you hate to do something? They hate talking to people and that’s how I was treated. Sue kept trying to tell me my package was not at their location, mind you this was a package I was suppose to get to my mailbox but FedEx is notorious for not even getting out of their trucks or leaving a note, so I’m not surprised with the customer service to at the front desk. Sue was the customer service rep that was helping me out. she couldn’t even locate or understand what package I was talking about. She kept trying to contradict everything that I was saying as if I was trying to pick up a package it did not belong to me after trying to provide proof with my ID with my current address on it per DMV instructions that is perfectly legal to use as proof of address used she refused to release the package to me and wanted me to produce a utility bill. Being someone who isn’t married my fiancé has the bills in his name. I asked her if she could kindly check in the back for my package as if this wasn’t the first time they told me they didn’t have it and it ended up being there. She told me it wasn’t there after finally producing a tracking number from the gift person. She then told me that she couldn’t release the package because my address was written on my ID and not printed. Debbie got involved and confirmed everything as well. Unprofessional, rude, bitter old women I hate FedEx they are the worst drivers and customer service. Get out of customer service if you hate your job.

Btw phone customer service was amazing. They also confirmed that the store manager didn’t do her job and send request for redelivery. Lol They even had to apologize on behalf of the woman!!! and said my address shouldn’t have been a problem as long as I had the tracking, which I did, and confirmed address, she even confirmed other packages that has been delivered a day prior with my name...

The service was terrible. First, the person in Seattle who was entering my information made significant errors with my name, entering “KG” instead of my actual last name, with no explanation. This happened at the office where my mail was initially processed.

Second, the delivery person, who was supposed to bring my mail to my address on 11/08, didn’t contact me, knock on my door, or ring the bell to deliver it. I waited the entire day, only to have no contact whatsoever.

Today, I went to the FedEx office to inquire about the situation, and they informed me I could pick up the mail from 2451 Palm Dr, Signal Hill, 90735. When I arrived at the pickup location, the staff was extremely rude and uncooperative. Although I presented my ID, which matched the name on the mail, they insisted I needed to prove I live at the address it was sent to. I explained that I had recently moved there and didn’t have proof of residence yet.

I tried to remain calm, but the situation was incredibly frustrating. The manager, who should have been understanding and flexible, also insisted on following the policy rigidly, without considering the circumstances. Policies should be adaptable to situations like this, but instead, they acted like robots, reciting the rules...

I was expecting a package with documents from Mexico on overnight shipping. It was delayed due to customs and it was unfortunate that fedex delivered it to wrong home. I made an initial report of missing package and went to Signal Hill office to check up on my case of missing package. The staff that assisted me was very helpful and I let her know the importance of my package as it contained official documents for my upcoming wedding. She noted it on my case and made my case a priority. Later that same day, she called me to let me know that driver that delivered my package confirmed he delivered package to wrong address and she confirmed that he would be delivering my package the next day. To my surprise, the fedex driver went out of his way to pick up the package and deliver it to my residence that evening on his bike! I mean if this doesn’t speak about his work ethic and how he goes above and beyond his work to make the error better, I don’t know how else to put it. My home cameras captured him apologizing for delivering the package to wrong address and that means tons! My bridezilla mode was on edge but this guy sure...