Bedder Mattress — Local services in Simi Valley

Bedder Mattress is the best retail experience I've ever had (speaking from someone that worked as a retail sales manager) and is an example of how a mom and pop retailer should operate and should be taught in every entrepreneur and business class.

Saul and the team blend high quality mattress, a wide selection, a relaxed, no pressure sales floor for you to try out the products - and most importantly, and understanding the their word, and sale, is bond. When you buy something at Bedder, it comes with the spoken and unspoken guarantee the sale isn't about money, but it's about helping customers achieve the best sleep ever.

We came in looking to test out DreamCloud/Nectar's bed-in-a-box and left buying an adjustable split cal-king from Eclipse/Glacier. From the beginning, Saul and his team did a great job creating an customer-education based sales pitch, focusing most on customer preference on beds, then talking about numbers, and then finally working out the details. While the initial discussion was a pretty standard - but respectful one - Saul asked me what I felt was a sincere question: "What can I do to earn your business" to which I replied nothing at this time, but we will do some more research and let you know.

After doing some more research and visiting other stores - my wife and I consistently compared each experience to Bedder and between similar price points and similar products, felt drawn back to their store to make a deal. This is where Bedder really begins to separate itself from the pack. A number of issues happened (which are pretty standard in any retail industry) but through each situation, it is the response to the issues, not the issues themselves (or expecting things like delivery and supply chain will always go right, which they never will) that ultimately inform this five start rating which I will detail below in case it helps: The adjustable mattress we wanted was on backorder - so instead of asking us to wait another week, Saul offered us the option to 'borrow' a different model to bridge the time for us to get our actual product - so that we could have a bed to sleep on during that time - with no additional charge Then, their phone went out for a few days straight - I started getting mildly worried thinking - did I just get scammed into accepting a lesser adjustable base? But Saul called me the first thing when his phone service was restored and confirmed the delivery of the actual bases. We also had a good laugh which was important to me A mattress protector we ordered was not delivered to which Saul took ownership of the miss, made good on the initial miss by offering an additional product.

Long story short - when I said Bedder treats their word, their products, and the sale as a promise - I truly experienced that multiple times, and each time Bedder mattress provided the same level of comfort as your new mattress you bought from them at the end...

I had an excellent experience at Bedder Mattress, thanks to Liam! From the moment we walked in, he was friendly, knowledgeable, and patient as he guided us through the wide selection of mattresses. He took the time to understand our needs and helped us find the perfect mattress that suits both comfort and budget. Liam wasn't pushy at all, and his recommendations were spot on. We left feeling confident in our purchase and excited for a great night's sleep. Highly recommend Bedder Mattress and definitely ask for Liam if you want personalized,...

Very happy with my mattress, I came in just looking around and Liam was very kind to show and help me pick the right firmness and size I wanted. Unfortunately the mattress I picked out wasn’t in stock but they were fast to get me one from the factory. Delivery team was very fast and friendly took them less than 10 mins to bring the mattress up into my room and assemble...