Hikari Sushi — Restaurant in Simi Valley

This place uses the old sales trick of adding 60% to give you 25-50% off. They nickel and dime you to death. 15% service charge parties of 1 to 5 people, 18% service charge for parties more than 5 people (for BAD service). Now, this wouldn't be too bad if the service and food were worth it! (It's not). Green tea is powdered and is in the bottom of the chipped cups, Chipped dishes and dinnerware. Service is RUSHED. Until you've finished eating, the waitress took forever to come and get payment for the bill, so my girlfriend took the bill to pay at the front desk. While she was doing that, the rest of us stood up. When we did, the waitres started yelling at us to sit down repeatedly and panicking about payment, even after I pointed to my girlfriend saying, "She's paying up front." And for this service you pay 15 to 18%. Maybe they'll add a resort fee and charge $1 to use the bathrooms next! The waitress was very prompt and said "25% off" and "50% off" every time we ordered one of those items, after the need to repeat what you wanted to order 2 or 3 times!

When we go out to eat, we just want to know the price of what we're ordering without the need to calculate it, and gratuity is how we show appreciation for good service.

I resent paying a gratuity for BAD service, which is probably why this place makes it compulsory.

Here's the scam... You order a price inflated item. They give you 25% off. Then, they add on 15% or 18% to EVERYTHING (drinks, sushi, discounted items, non-discounted items). This not only negates the discount, but you pay more than you would at a better sushi restaurant with better quality food that you can eat and drink from NON-CHIPPED dinnerware and service where you would want to give them a 20% gratuity, because they deserve it!...

I'm so disappointed in Hikari tonight. We order from here often for pick up and the service has always been sub par but we don't go for the service, we go for the food. I'm highly allergic to avocado so we always make sure to order everything without avocado and I saw the crunch roll and ordered two. It doesn't say anywhere that it has avocado in it so my husband didn't think to say anything, maybe that was on us but if you don't know an ingredient is inside a roll, how can you ask to have it excluded? We normally don't complain and brush it off but tonight decided to say something. $90 isn't cheap no matter how much we order. First phone call we were strictly told that we didn't ask for it without avocado and we were out of luck. Then we checked the menu and called back, they recognized my husbands number and kept ignoring the call. We used my phone and sure enough they answered and we were told they were going to ask the chef about it, after a long hold a woman came on and told us our only option was to bring the rolls back. We live across town and have a 1 year old ready for bed. We asked if there was a note to be made on our account for future and the woman was very rude and told us bringing them back was the only option and no exceptions would be made. This could have been handled so differently especially when you're dealing with an allergy. My husband was polite, at least, as much as he could be. We will definitely be considering elsewhere...

I went here for the first time with my wife and child for the first time after living in Simi valley for 2 years and we had a horrible experience. We usually go to the hikari in chatsworth ca and it’s a much more pleasant visit each time we go and the food is delicious. We were sat down and we ordered 2 bento boxes for my wife and we shared with our child who is only 4 years old and doesn’t eat a full plate to her self. I ordered the beef and chicken teriyaki. I usually order white meat for the chicken but mistakenly forgot to mention it. Upon receiving my food I began to eat and notice my dark meat chicken was not cooked properly with some pieces still raw. I also bit into a hard piece of chicken which could have been a bone and spit it out. I stopped eating the chicken and focused on the rest of the food. While the rest of the food seemed fine I was extremely disappointed with my chicken. I asked for the check and the waitress took my card and stood over me at the edge of the table. My bill came out to $58.00 and I chose the “no tip” option. The waitress then went on to exceed a cash tip and loudly shouted “ARE YOU PAYING CASH TIP?” My wife and I felt beyond embarrassed and walked out, the waitress then walked behind us to the exit almost trying to intimidate us. The last and final time I will come to this establishment. I tip based on my experience and food quality, it’s not mandatory and the owner should explain this to...