Palapa Mexican Food — Restaurant in Simi Valley

We went there on Friday to dine in and then order food for the kids to take home. The food and service was great for the dine in portion. For the to-go part there were issues. We ordered a menu item with a few substitutions, the big one being no cheese. I checked it before we left and there was cheese all over it. The waitress apologized and returned it to the kitchen. Unfortunately, all the kitchen staff did was place more beans on top of the cheese to hide it and turned the chicken that had cheese on it upside down to hide it. This was not noticed until we got home and the child refused to eat it. We have been trying to call the restaurant for three days and they never answer. The wasted meal was almost 20 dollars. So frustrating.

Update: After 6 more calls over a couple days, I finally got to speak with someone. Luis was very helpful and will get it taken care of. I updated my star rating...

My family normally has an excellent time at Palapa. But on Sunday we came in around 4pm. We knew we were pressed on time as they close at 5pm. Hostess let us know they closed at 4:30 pm and we only had 30 minutes. We chose to stay. Menu and website said it closed at 5pm. Hostess sat us down did not look too happy to have us stay, another lady walked right in after we did and did not say a word to her. Hummm...okay. Our food came and was excellent! My niece saw a cockroach walking behind me. I was asked to ignore that, well I had a difficult time eating. Okay long story short, we finished dinner at 4:56 pm. Luis check on the bug issue, and the hostess needed to have a little more customer service. Sorry our visits are normally excellent. Our apologies for...

After reading the reviews My husband and I really wanted to try the food in this restaurant but after of 15min to 20min been sitting no one stop by to bring chips or ask for what we want to drink. A family got there and as soon as they got there they help them...

Bad customer service, they dont have an excuse because there were only about 5 people in the restaurant....

Muy mal servicio, nadie nos a tendio después de esperar de 15 a 20 min. Casi nos salimos y ni cuenta se dan... Cuando me acerqué a la mesera a decirle gracias por los servicios, me dijo que de nada no se dio cuenta que ni a mi ni a mi esposo no nos avian atendido...

No lo recomiendo.... I do not recommend this restaurant.... Thanks...