Stop & Shop — Local services in Simsbury

Manager implied I was attempting to scam the store. A month ago I purchased block cheese from Simsbury Stop and Shop. A few days later and before opening the package mold was growing on the cheese. I brought it back and got a refund. No big deal. Last week I purchased more cheese and again found mold before opening the package. I called Simsbury Stop and Shop and spoke with a nice manager who asked me to let him know when I was in the store returning the item. I was concerned that there was a pattern of bad cheese and wanted to bring it to his attention. Later that day I went to store and asked for this gentleman. He was gone for the day and another manager met me. The first thing he says to me was that the store gave me a gift card last week?? In all of my years shopping at this store I do not believe I have ever received a gift card or asked for one. He clearly was confronting me about his notion that I was somehow gaming the store or not being honest. I told him that was incorrect. He then asked me if I purchased the package of cheese at Stop and Shop which I said yes. His next statement was "then why does it have a Big Y label"? This was an innocent mistake on my part, probably because a few weeks before I did have bad cheese from this store. I found this question to be very passive aggressive. He acted as if he had caught me in a lie. I had made an error and was embarrassed but that does not change the fact that this man accused me of something (before knowing the cheese was from Big Y). He was very nasty to me from beginning to end. I'm going to have a hard time shopping in this store after...

Fun fact: Stop and Shop (in Rhode Island) was my first job as a teenager; it's come a long way since then.

They now offer employee discount and a higher starting wage. This particular S&S is really new and high-tech looking. They have better self scan systems and handheld self scanners. I recommend using the self scanners to save on time; just make sure you have a stop and shop card. The self scan kioks were a little finicky but once you're used to it, it runs smoothly; they have security in place and alerts the employees of any issues. The employees at the self checkouts were very helpful. They still have the S&S card, you can easily sign up at the service desk or online, to get sale items. If you don't have a card, just ask the employee to scan one for you.

The service provided by the other employees there on our recent trip was good; deli and seafood counters specifically. The aisles were organized and fully stocked; the prices were average to above average (it's no Aldi). My kids were very entertained by the robot roaming around! (And so were we) We surely didn't have that back in the early 2000's; we've come a long way with technology. Parking was plentiful and when we went (Friday evening) it was quiet. This has become my new favorite...

i'm here very often because i live only 2min away, making it very convenient for me to stop and pick things up when needed. i think overall this location is average. i've experienced some issues where i see things out of stock for extended periods of time, which i thought was due to a shortage. then, i went to the location in east granby, and realized that this one must just be understaffed. east granby had shelves fully stocked, and several cashiers. this location has large, empty gaps on the shelves where there is unstocked food and, as others mentioned, usually only one or two registers open. i have no problem with any of the staff here. there is one woman who i believe is a manager and she's always been very friendly and there's one very bubbly cashier. everyone else kind of keeps to themselves. it's a shame that they are always understocked even when the app says something should be on the shelves, but i just go to east granby if i really need something in a pinch. hope it gets better, but the way they advertise hiring starting only at minimum wage makes me question if things will actually...