Walgreens — Local services in Simsbury

I have had numerous negative experiences at this location over the years, but the last was the straw that broke the camels back. My wife had open heart surgery at Hartford hospital on June 14th 2023. It was a tough recovery and she suffered a small stroke that kept her in the hospital an extra week. The day she was discharged we had to stop at this Walgreens location to pickup her pain medication. I pulled into drive up window and rang the bell. It rang several times and then a “click”. I trued again. Ring, ring, ring…”click” I tried once more “SIR WE SEE YOU, WE WILL BE WITH YOU WHEN WE CAN!” A simple “ be right with you” the first time would have been nice, & not difficult for the Walgreens employee. FIFTEEN minutes latter and still nobody came to the window. I pushed the button. Ring, ring, ring.. “click”. I didn’t want to leave my wife alone in the car and I had just had a full knee replacement just a few weeks before and was still in some discomfort. I parked, walked in, went to back of the store and found NOT ONE SINGLE person at the pharmacy counter. This woman with LONG Gray hair walks over to counter “can I help you sir?” Yes, but first can you tell me why you keep ignoring me at the window?” “Can I help you sir?” Yes, you may, but can you tell me why I am being treated like a criminal and not a valued customer?” “ I said can I help you sir?” I asked her if saying five words was so difficult for her “I’ll be right with you” “ may I help you sir?” With that I gave in & gave her my name so I could get my wife’s meds and get her home. Being treated like this for no damn good reason is inexcusable and the exact reason mail order prescription service will all but destroy Walgreens. One last comment, I spoke to an assistant manager of some sort and he was basically one of those “yea gee, I’m sorry, ,,sorry you had a bad experience” types, that are basically just blowing you off. I hope she had more people bring her total lack of respect towards customers to Walgreens attention and is fired. Just put a sign on the window the says We don’t care and you can sit there until you run out of gas or...

This pharmacy sucks. They're slow, always seem short staffed, and make absolutely no effort at customer service. I've had a number of negative experiences here, but this last one really upset me. My doctor sent over a prescription in the morning. I called to check the status around noon, and the robo-lady said it wasn't ready yet. I went there after work to pick up the prescription, thinking it would surely be ready by then. Instead, they told me it's out of stock, and the truck won't come until Thursday at 5pm (this was Tuesday). They also said there are shortages, so they might have it Thursday - come and check after 5pm! Ridiculous that they didn't call me right away to let me know that they didn't have the medication. I needed it that day so I wouldn't run out, and I could have found another pharmacy that has it in stock. Also - even if the truck won't be here until Thursday at 5, surely you'll know on Wednesday whether you can get the medication! Right? So what they were saying is, "you're going to have to wait 2 days, and MAYBE we'll have it, and you won't find out until Thursday night - then if we don't get it, you'll have to figure out what to do on Friday." Any good pharmacy would have called me Tuesday afternoon so I could have done something about this, and then let me know Wednesday morning if they weren't going to have the medication on the next truck. The next day (Wednesday), I called around and found a pharmacy that had the medication in stock (now out of my medication). Unfortunately, my doctor is off on Wednesday, so he couldn't transfer the prescription for me. I did some googling, and CT law allows pharmacies to transfer an unfilled prescription to another pharmacy. So I decided to call Walgreens and ask them to transfer the prescription. The woman on the phone told me they couldn't do that. I said, "yes you can. I just looked it up. They changed the law. You are allowed to transfer it now." She said, "It's store-specific. We don't do. Ok? Sorry." This is the WORST pharmacy I've ever used, and they don't give a s about their customers. Don't ever go here. Would give 0...

If this review system would allow it I would leave no stars for Bushy Hill Road Walgreens! Aside from the fact that they've been understaffed for years (yes, I know Covid has caused staffing issues and other problems), there have all kinds of things that have hampered customers getting good service or service at all. My prescriptions have been mixed up, the computer isn't up to date with prescription orders, the computer allows you to make appointments for vaccines that are unavailable. I've had so many wasted trips and unnecessary waits in the pharmacy that end in frustration. Currently, the pharmacy is temporarily closed. No explanation. No information on what to do about your med's that are there waiting to be picked up....when you need them, btw. This is the 3rd time I'm unable to pick up my needed prescriptions because the pharmacy is temporarily closed. I was unable to get past the robot on the telephone to find out what the process should be to retrieve them. The robot tells me to call another Walgreens....who doesn't have my medication. The other two times the pharmacy closed it was when I had surgeries and needed to pick up the post-op pain medication the doctor ordered. Again, suffering needlessly because this location doesn't have a plan to ensure patients can get medication that is ready for them and when it's imperative they have it. Unsatisfactory! The management here and the corporation needs a problem solving team to come to this location because over time they haven't been able to help themselves or even communicate with their customers. How about a system email with instructions on what customers should do? We will be changing pharmacy to another store. I've been inconvenienced...