Cross Gates Family Fitness - Military Rd. — Local services in Slidell

Recently I had a terrible experience at The newly opened ‘Spa & Lifestyle Store’ at Cross Gates Family Fitness at the Military Road location. I’ve a cross gates gym family membership for all 3 locations so of course, I signed up for the VIP promotion for the Spa which is advertised at $49.99/ month for 12 months but for the first 49 members who sign up now, it’s $24/ month annually (btw, without ever getting a massage done beforehand, big mistake).Then, I signed up for the ‘Rejuvenate massage’ (60 min for $95) with Anna. I was specific about my needs with the front desk as I Lift heavy and run outdoors so needed someone with strong hands and Anna was recommended and an appointment was made for last Saturday @8am. This masseuse ‘Anna’ was terrible and even when I told her couple of times that she needs to go hard, nothing. After Anna twice said that I can cancel it and try to reschedule it with another masseuse, I ended the session after 20min. Now this isn’t the end of it as I went to the front desk to reschedule and when I was asked about the service, I didn’t sugartold it and told her, No Good. The front desk woman who apparently took it personally (probably getting commission) started rambling about how she never never had an issue with Anna and blah blah blah. I let her rant before asking, do you lift or run? Anyway, I again described my needs and asked for someone with strong hands. I was told that there’s a masseuse at another location (Pontchartrain) but that she couldn’t accommodate early morning or in the evening so I reluctantly scheduled another appt for 9am on upcoming Friday. The front desk woman again started rambling about how this other masseuse has her boyfriend who’s supposedly 250lbs in pain. Ah, that would be a ‘Fail’ but ok. I told her that I signed up the VIP service but if the 2nd masseuse didn’t satisfy my needs, I’ll cancel the contract. To which, the front desk woman replied, no you can’t as you signed an annual contract. On my way back home, I started thinking how obnoxious this lady was and That I just signed up for the VIP service with an annual contract without ever actually getting a massage done beforehand. However, it was only couple of days ago and if I’m not satisfied with the service it is my absolute right to cancel the contract as it is not a Prenup. I signed the contract in good faith and was gonna give another masseuse a try before deciding on anything. That being said, I was Not gonna patronize a business which hires employees with an attitude problem. I called back the Spa and told them to cancel my future appt and have the director of Spa or the manager of cross gates gym call me back as I would like to file a complaint against the rude employee and cancel my annual Contract. To wit, I’ve yet to hear from anyone at cross gates (incompetence much) so I’ll just dispute the VIP annual contract amount with my credit card/ bank. If you ever decide to patronize ‘The Spa & Lifestyle Store’ at Cross Gates at Military Location, pls do so at your own discretion!

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On first impression it seems like a really nice place to be. I'll simply detail my experience. The front desk girl tells the manager "she's from out of town." because my ID reads New Orleans, however my waiver clearly has a Slidell address.

2nd, the spin "instructor" starts by telling the class how her husband lost 1k in the ATM and the bank transferred her to India. She then proceeds to say "What, its not racist, its true." She spent the entire class playing with the light setting remote while complaining that she couldn't get the color she wanted. That was not only distracting but annoying. She barely instructed to change exercise sequence. I'd look up from run and we'd be on something else...

Lastly, the next morning, a tall blonde lady working front desk stopped a Hispanic couple as they entered to tell them that their "Gator's class is not meeting this morning, YEAH its not meeting until 530." as she is physically shewing them with her hand motion.

I pick up on these things so easily that it is hard not to let it be known how these people are being perceived by their clients and perhaps there could be some sensitivity training because it is a nice facility. I'm just not sure I want to subject myself or family to...

I love the youth activity center at Crossgates so so so much!!!! My children beg me to go here everyday. While I get to workout they get to have fun, enjoy themselves, and enjoy the daycare workers. The girls that work in the daycare literally love my children! They adore them as if they were their own. My one year old who won’t go to family members, lunges out of my arms into the arms of the daycare workers☺️It melts my heart to see the love the workers have for my kids and the love my kids have for the workers as well. Josie the manager is super personable and makes sure you know your children are in great hands. Even when you walk in the doors, the workers at the back desk by the youth activity center know you by name and greet you with a smile. It doesn’t matter what kind of day we are having Chantal and Patrick always say “HEY GUYS WELCOME BACK!” and put a smile on our faces. If you want a gym for yourself and your children to belong, and a gym that you feel like you are a part of like a family, then Crossgates Military Road is where you need to be, and Crossgates Youth Activity Center is where your...