Smyrna Community Hardware — Local services in Smyrna

On Thurs 4/27/17 I came to the store around 1 or so I needed to buy bbq cleaner I was in the cleaning aisle and this woman was there and she was on the phone I started to ask her where it was and she put her hand up signaling me to stop I thought she was speaking to a customer but she was having a personal conversation This went on for over 10mins I was going to get this and other items I needed but her rudeness and blatant ignorance to ignore a paying customer was just too much I went up front and asked the clerk who was in the cleaning aisle I was told her name is Tonya..Perhaps Tonya would be better suited in a non customer service position I will not shop here and my friends and family all know who she is from shopping here and apparently she does this at the register along with airing her personal business to customers in line all the time. I"m a manager for a company and I do not tolerate this kind of behavior in my work place and she would...

I am not a fan of Smyrna Hardware due to a past experience with Ted. I was returning three cans of spray paint because one of the cans would not spray properly so I did not want to take a chance on the other two cans. He said that he would not give me money back on the one can because I had used it and that it was my fault for buying the cheap can of paint. I told him how awful his customer service was and especially over a $3 can of spray paint that would not spray properly. In the end he did credit me for all three cans and threw the one can in the trash. I know what good customer service is all about because I worked for Acme for 39 years. Shame on Ted!!! Everyone else at Smyrna Hardware has been very helpful and nice and I prefer to sometimes go to a smaller Hardware because they are usually very helpful and have things that Lowe's and Home Depot do not carry. I will continue to shop there and hopefully I can steer away from Ted. Sincerely, a...

Beware! Do not reserve a uhaul with these ppl bc they will cancel your reservation if someone else needs to rent it longer than you. All about the extra $$$. The only reason we even knew about our reservation being cancelled was pure luck. My fiancé happened to be in line to purchase something and over heard the cashiers talking about how she cancelled this reservation that was for 2 hrs bc this other guy needed it for 48hrs. My fiancé happened to see my name on the slip and stepped into action! He corrected the girl by telling her that our reservation was not 2 hrs but 10 hrs. He asked for the manager or owner at least 3 times, but with no luck. The cashier then left bc her shift was over. So after an hr or so of the new cashier trying to find another uhaul within reasonable distance, an older guy offered up another truck they had....