Sayers Jewelers & Gemologists — Local services in Smyrna

Since October 2024 I desired to pen a review. New to the area I desired a reliable jeweler. In my research Smyrna's Sayers historic service of craftsmanship and customer service appears to the place. Wonderful reviews and a selection of amazing beautiful jeweler abd gems. I wanted a not a very expensive custom made watch engraved, a sentimental item give to be given to my grandson. So sorry that I can't recall the name of the young lady that took my order. She deplayed treated me such care and kindness.The order was was completed as promised. There was some confusion on pick up time which was a little disappointing but sometimes there are communication Issues when things are busy. Took two trips to get pickup time right. Can over look that however on pick a older salesperson pampered my experience to never desire to step foot in such beautiful and hoped to be a long standing customer relationship. The watch which is custom engraved is boxed and already in a bag. I would think she would want me to examine the engraving and my property to ensure everything was ok. She continued to be disrespectful by suggesting that I didn't have the money to complete the purchase because I was looking through my credit cards. She reviewed the invoice and continued to comment about the address which was my work place. How insensitive? You can and should never judge your customer by outward appearance or culture. I'm sure Sayers it will not impacted in way by me not returning to purchase anything ever again. Since this is a generational business that the next generation does continue judge and try to discredit customers by their own prejudices. Wealth has no color and cannot be easily dectected. There are some people that will rather have potential thousands of dollars walk out their doors because they want respect the resource from which it comes. My quest is to continue to find a business that will respect...

Came here to purchase a new engagement ring for my wife. Becky was ridiculously helpful, spent a good two hours going through design and stone options. She walked me through multiple cases of rings for examples as well as walked me through some of the basics of diamonds. Then she asked what my budget was and where I'd like to stay. But more importantly, she didn't try to push me into a more expensive purchase or push special financing on me. Ultimately she got me in under my original budget with a quality product.

Hands down, if I had to redo the process over I'd go back here. Don't let the quaint building fool you, this isn't a big brand like Kay's or anything equivalent to that. It's better, it's more personal. They are genuinely interested in making sure you're happy with the product but just as concerned with making sure the product fits what you wanted.

On a final note, I came in looking for something I needed with 48 hours to go before I needed it. Becky and Sayers had it done send ready in under 24 hours. Granted what I was looking looking wasn't complicated but they didn't have the band in stock on the day I arrived.

If you go...

My fiancee and I were recommended Sayer's by a relative and had a great experience working with their team and especially Gretchen. She was very thorough, kind, and easy to work with over the course of purchasing our wedding rings.

We used diamonds from a family ring of my fiancee to incorporate into her wedding ring and Gretchen leveraged her years of experience combined with advanced technology to show us potential prototypes for the eventual completed band. She dedicated her efforts via phone, texting, and in-person visits to get the exact ring my fiancee wanted. Working with the rest of the Sayer's team, she designed a beautiful diamond band for my fiancee and a plan gold band for myself, engraved with a special saying.

I can't recommend Sayer's enough! We live in PA but always welcomed our trips to DE to work on our rings. We'll definitely be using Sayer's in the future. Go to Sayer's and go...