NuYo Frozen Yogurt Solana Beach — Local services in Solana Beach

I had one of the worst customer experiences at this frozen yogurt shop, and I will NEVER be coming back. First, the manager tried to tell me that the free yogurt coupons my child received from a school reading challenge were "expired." They were NOT expired -- I double-checked the dates. Instead of honoring them graciously, he argued with me right off the bat.

Second, I specifically asked if there was any weight restriction or cup size limitation with the coupon, and the staff told me "it doesn't matter -- you can use either small or large." So naturally, I used a larger cup, only to be blindsided at the register with an outrageous $14 charge ON TOP of the "free" coupon.

When I explained to the manager (Austin) who has the worst customer service, that I was misled by his own worker, the manager refused to take any responsibility. Instead, he doubled down, insisted I had to pay, and was incredibly rude about it.

So not only were the coupons almost denied unfairly, but the so-called "free" yogurt turned into a rip-off. On top of that, the manager's unprofessional attitude and hostility left a terrible impression.

Finally, it's important to say that I came with my three kids who love froyo and we were all excited, but obviously both the manager and the workers were not so excited about having kids there. Who opens a Froyo spot without some nice workers.

The owner came to talk to us and he was ruder and refused to even apologize for this entire experience from the minute we walked in stating that next time the coupons should be more "explicit in ounce size restrictions". Who usually has time to read a tiny note about weight restriction on a coupon Mr. Nice owner (especially for busy parents!!). That is why I asked the worker if I should be aware about using a small versus a larger cup. This place is misleading, poorly managed, and clearly does not value families or community programs like school reading challenges.

Save yourself the frustration -- spend your money where kindness, good customer service, and respect still exist! Sad that a spot like this with such an owner and staff which does not represent our beautiful Solana beach's values opened.. we will never come again and will make sure that our friends and...

So impressed with this NuYo! I used to go to another branch so I know how great NuYo is, and this new store blew my mind. It’s staffed with absolute gentlemen who are observant, friendly, helpful, and go above and beyond. I was offered a sample and I picked the sugar-free toasted marshmallow, which tastes AMAZING! I got some strawberry popping boba on top and it tastes so flavorful. Well-priced, SUPER clean, well-stocked, organized, and epic employees! I’ll come back again on my lunch break for...

The yogurt was decent nothing to write home about. Unfortunately the sample process creates a bit of a log jam as the employee has to...