Panda Express — Restaurant in Solana Beach

I am completely appalled... the food was okay this time, but the service was horrific. Wendy argued with my wife over using a coupon on a large order. We asked for cookies and fortune cookies, assuming they added it to the bill loke every other visit. Apparently not, since Wendy took it upon herself to confront us at our vehicle. I'm not certain why you would accuse a customer that spends $100+ of stealing a cookie they asked for. I could have been double charged for cookies and not even noticed, they're cheap! Not only did she accuse us of stealing, she threatened to call the cops next time. I've never been treated this way. Considering my previous review, I'm even more surprised by this. I don't know what to think of this place anymore.

Previous Review (5-star): Excellent customer service! I've been to other locations in the past and barely wanted Panda Express when I made a large online order. When I arrived 10 minutes before the pickup time, they apologized and explained why it wasn't ready yet! While it was obvious, the gesture was appreciated. Wendy especially made this a great experience with a warm smile and made me feel like my time was appreciated. If nothing else, I will return to...

Really don’t recommend this place. Even the manager is rude - the one who sets an example for the rest of the crew. In fact most of this complaint is about the manager. There was only one person in front of me when we arrived and after they were served, they said “please give us a moment and will be with you shortly” fair enough, they were refilling the meals and getting things ready. But when it came time to serve me and my two kids, the lady noticed there was a line forming behind me and was incredibly rude trying to push us through their assembly chain.

I asked for a full meal and side for my daughter. Then asked about allergens for my second daughter and by then the manager dismissed me and tried to serve the person behind me. We had just waited so patiently for our turn. The rest of the staff just followed the managers lead and disregarded my requests about dairy in the meals.

Honestly, the portions here are so ridiculous. The “entrees” are tiny while the “sides” fill up the...

The food here is great, but I'm basing my review entirely on the service.

This was my first time going for a rather large dinner order for my family.

Lupe and Angie were extremely kind and helpful with my order. I've never used the app before, but they walked me through its features and reward program--all while readying my large order at the same time. They really went above and beyond to help me; the service was quick (not rushed) and friendly. I've never met them before, but they made me feel like we were good friends. You can just tell they're both caring and helpful people. Honestly, it was a a refrshing experience and far beyond the normal level of service you'd get anywhere else. They deserve a raise for sure!

Like I said, the food is great; but I'd go back for their top tier service alone. Thanks again for your help and friendly...