I'm thrilled to share my top-tier experience with Ed's Kasilof Seafood, a standout establishment that exceeded all my expectations in terms of quality, customer service, and overall experience.
To begin, the team at Ed's took the term "precision" to an entirely new level. I handed over my freshly-caught salmon for processing and they guaranteed the weight to be exactly 50 pounds for ease of travel. This attentiveness to detail, recognizing airline weight restrictions, shows an understanding of customer needs that is far above average. Their commitment to this level of service made my entire travel process smoother and hassle-free, leaving me extremely impressed and appreciative.
Ed's also ensured the pick-up process was a dream come true. Knowing my tight travel schedule, they arranged for my processed salmon to be ready early in the morning. This kind of personalized, customer-focused service is rare to find, and it made a significant difference in my day. This is the kind of business that does more than sell a product or service, they deliver peace of mind.
Finally, the quality of their processing was second to none. Every fillet of salmon I received was in perfect condition, showing the expert care and handling by the Ed's team. You can tell they take pride in their work, and that translates into a top-notch product for the customer.
In conclusion, Ed's Kasilof Seafood is a genuine gem in the seafood industry. Their dedicated team, superior service, and attention to minute details make them more than deserving of a 5-star review. I am confident that anyone who chooses Ed's for their seafood processing needs will be just as delighted as I was. You can trust them to go the extra mile, providing an experience that is simply unparalleled. I wholeheartedly recommend Ed's Kasilof Seafood and look forward to my next fishing trip, knowing they are there to take care of all my...
   Read moreAwful experience with them this year. Last year they did a great job but I guess this time they bit off more than they can chew. Multiple fish fillet packaged has air and frost inside on the fish within a couple weeks of freezing. Wouldnât even sell us enough boxes to pack up all our fish. Told us they could only sell us boxes based on our fish weight that we dropped off. When we tried to show them all our packed fish and how much we still had left , they tried to say we brought fish from somewhere else. When we calculated the weight we turned in versus what we picked up, we ended up with about 14 pounds of extra fish. I could tell that we had fish that wasnât ours because some of the fillets were very small and we had some portions which we didnât have. Their response was, âI guess we gave you some of someone elseâs fish.â So I guess you canât trust them to get your fish back. Feel really bad for whoeverâs fish we ended up with because clearly they didnât get all of theirs back. The attitude and unapologetic nature of the interaction was a big turn off towards them. Pay a little extra but save yourself the hassle and heartache by going to Custom Seafood. They took...
   Read moreOur guide recommended this place to get our salmon processed and shipped home. Everyone was friendly and seemed very efficient. But when my fished did not arrive home when it was suppose to I called back and the young man had put our order in the will pick up file. I explained to the lady on the phone that I needed my shipped out the next day and my nephew and nephew in law needed there's shipped out the next week. Well mine still didn't show up at home. I was still in Alaska, my partner was home in Missouri and we were leaving for Michigan as soon as I got home. So I called a 3rd time and spoke with an older man, Luke, who straightened out our 3 orders. My advice if you go in with a group and are shipping to 2 or more (we had 3) different addresses, separate your fish before weighing. All 3 of our orders were found under my nephew in law's name, when called and they found is then they found mine and my nephews all filed together. The two have received their fish and mine should ship out this coming Monday. PS my niece said they did get a shipping notice email from Ed's (Also known as Tanner's...
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