HAIR by Christine & Co — Local services in Somerville

In all the years I've been getting highlights, I've never had such a bad experience. I made an appointment for highlights after reading positive reviews online. When I went in, I told my stylist Samantha that I wanted highlights that weren't too blond, and some low-lights. I also asked if she could do the highlights without bleach and she said yes. I told her I wanted to stay close to my natural base color- dark blond/light brown. Samantha consulted with another stylist who recommended putting toner on after the highlights to tone down brightness. I asked if I'd still have the contrast and dimension of the highlights and she said yes. I didn't get a blow dry because it was quite a bit more money, so I didn't see my fully dry hair until I got home. I was shocked and upset to see that I had a head of dark brown hair with no visible highlights. I called the salon the next morning and Samantha said to wait a few days- that the toner fades after a few washes. She said come back in if it's still too dark. I did wash and wait and the color did not fade. I decided against going back in for corrective color from the place that gave me this brown hair. I'm very upset that I paid over $100 for something I didn't get, and that when I look in the mirror, I see someone who doesn't...

Cautionary Note: Approach with care when transitioning from dark to light hair colors.

I really had high hopes based on recommendations, but my experiences here have been disappointing. Despite showing reference pictures for silver hair, my visits last December, and this July, did not yield the desired results. It just caused more time and more money wasted. The first visit required a retone due to brassiness and copper undertones after 1 week, followed by an unexpected green tint that even purple shampoo couldn't really fix.

In my second appointment, I expressed concerns about the persistent green tint, prompting my stylist to experiment with a new toner mix. To my dismay, after just two hair washes, my hair shifted towards golden/blonde rather than the intended silver. When I reached out to the stylist, she suggested reconsidering my color choice, citing the unpredictability of dark hair.

This suggestion was puzzling, as I've had my hair dyed silver multiple times before, and it never washed out within a week. This was the first instance where such advice was given after the fact. Needless to say, I...

This place is not new client friendly. This is my first time ever booking a hair salon appointment and it was quite an upsetting experience. I booked an appointment but ran into traffic on the way there. The salon called me because I was 10 minutes late and asked if I was coming. I said yes, I am a few minutes away from the salon. They then proceeded to tell me that they are canceling my appointment and they are charging me the full cost of the haircut and style because being 10 minutes late is considered a no show. Zero compassion or understanding. I was devastated because this was going to be my first time getting my hair cut professionally and I was really looking forward to it. I had no idea they had such a strict late policy and fee. I understand their policy on no shows, but this was extreme and there was no warning. Overall a negative experience because the person who called me had zero compassion for...