Metro by T-Mobile — Local services in Somerville

Been in the store so many times the staff are in inappropriate and unhelpful they refused to help me and told me to call customer service and spent hours literally probably 30 hours in one week then customer service would tell me to go back to the store and I had to do this repetitive cycle of spending money to get back to the store and then the manager told me cistomer service lies and I then they refused to upgrade me even while on the phone with customer service all the staff in there are rude and unbelievably unwilling to listen to the agent that was on the phone telling them to upgrade me I spent money having to travel back and forth to the store over 14 one week so bottom line I wouldn't ever recommend going to this location ive been going there on and off for...

I have been With Metro PC since 2013. The Metro PC store at 314 Broadway, Somerville, MA is the only Metro I have ever gone to. I have purchased all of my phones from this location. I Just recently purchased a new phone from the store. The gentleman was very helpful. I even complemented him on his customer service. But when I went home and called Metro PC customer service for help with a download issue. I was surprised to hear my service plan was changed. My salesman up sold me and changed my plan. I am a senior but not a fool. Metro customer service apologized for the store and restored my plan because they noticed i never changed my plan in the past. I will NEVER go in this store...

My friend and I went to up grade his phone and it was a disaster he’s a Veteran and senior citizen and they cleaned out his account it was $85 for new phone +$26 activation and they charged his account $170 the date was july 12 and gave him a receipt from june 1 do not go to this store they will rip you off !!! We are investigating this with his bank !! Please reach out to me as we have been trying to contact...