Fred Meyer Jewelers — Local services in South Jordan

I don't know about their more expensive jewelry, but their childrens' jewelry has sadly not held up. I needed some 14k earrings for my 10-year old's sensitive ears and just wanted something basic. When we got home and I took them out of the box, I was surprised that the stems were so short and the back so tiny! We had bought probably the most basic pair, on sale, with a coupon (which was great), but less than a week later, one of the backs had slipped off and the earring was lost in the neighborhood pool. A few minutes later my daughter touched her other ear to find that that back to the 2nd earring had broken in two! Luckily we caught the earring in time before it, too, was lost in the pool.

So one week after the purchase date, I went back to the store to see if they'd at least give me a new back for the broken one. I didn't expect them to do anything about the lost earring because, well, it was lost. I told them what had happened and got the run down on how I should have purchased insurance on the earrings (which would double the price of the earrings), I should have purchased the screw-on-back type, which were twice as much as the pair we got, and that the childrens' earrings they sell just aren't that great of quality.

The saleslady told me because they didn't carry tiny replacement backs that she couldn't just replace it and that I'd have to purchase a new, different back. I wasn't willing to spend more money on these brand new earrings so I said I guess there's nothing they could do, got my broken back back, and was just going to leave. Then the saleslady said there was nothing SHE could do, but her manager could.

After telling me I was too angry, they ran a $0 transaction and gave me a replacement back, of which I was grateful. I guess I could have been more patient, but I didn't like hearing there was nothing they could do... So, buyer beware: yeah, you get what you pay for.

At a different FM Jewelry I'd purchased myself some tiny 14k gold hoops. I don't recall if they were from the childrens' section or the other, but I have bought myself childrens'-sized earrings before. After a time, one of my hoops, too, broke, and it would be almost as much as a new pair to fix them. I had them for quite a while, so figured they broke due to age. I do wonder, though, if they were from the childrens' section and just not very strong. I'd like to find a place that sells a bit better quality...

I had an excellent experience at this Fred Meyer Jewelers (MUCH better than the service I got at the WJ location). As soon as I walked in I was greeted by two employees. I wasn't actually there to purchase anything that day but instead to see if they could help me untangle a horrible knot of five fine-chain necklaces. Stacey immediately said she'd take a look at it and got to work trying to untangle it. She was incredibly patience despite the fact that this truly was THE worst knot of chains ever! She kept working at it and after a lot of time and effort, she was able to get them all free! I was so thrilled as many of them have sentimental value and I was worried most of them would break in the process! Stacey was very personable and easy to chat with while she worked on my necklaces. I would honestly come back to this location for future jewelry buying and...

Our family has a lot going on right now don’t have a lot of Time to shop in the store and it’s my anniversary. I was looking to buy some earrings and when I called the lady told me just to come in not to helpful at all. But I was looking on their website and found a pair that I really like and was going to see if they had them in stock. So that I could just swing by and pick them up real quick, but when I called the same lady answered and she told me to hold on. I could hear her talking to the other coworker or someone else saying how she told me to just come by and look what they have Very Rude how it was such a big deal. I’m sure it can’t be that hard to look up an item That I was just wanting to swing by and grab...