WinCo Foods — Local services in Herriman

The one star is for the store itself I love winco , prices are cheap I get more food for less money, my main bad rating is for the employee at self checkout today 12 noon 11-15-23 he seriously needs to be retrained or placed somewhere where he doesn't have direct conversations with customers . I put my red pears into the system , weighed them and bagged them, the machine started freaking out and called for help , he literally took my pears out of the bag and re-weighed them which was insulting , all he had to do was sign in with his number and push okay, but nope he checked to make sure I wasn't stealing !!! I can assure you if I was gonna steal it wouldn't be red pears and I wouldn't be stealing from winco from all places, he walks away and I continue scanning , well I ran out of room on the machine ( something that happens often as I shop here mainly for food ) SO like always I remove a bag and put it in the cart and push " I removed a bag " on the machine, NORMALLY the machine is fine with that and moves on , nope, it started freaking out again!!! So he comes back over and proceeds to take everything out of my cart and put it back on the machine and tells me " you have to leave it up here " then continues to hover around me and my husband and watch us while we scan our stuff , I specifically use self checkout so I don't have to interact with workers and this guy would not leave us alone after we no longer required assistance, then as we were leaving he steps towards me and LOUDLY says " HAVE A GOOD DAY!!!" To which I replied " have the day you deserve " I didn't appreciate being treated like a common criminal , I usually shop here at night and the machines always magically work and let me remove bags then and the employees are...

Good prices, poor customer service and poorly stocked. Save yourself some time and go the the Midvale Winco. Or if you are an employee at the Herriman Winco, go get trained at the Midvale or Salt Lake Store. I usually love Winco, but recently they have stunk at keeping fresh salad stocked, sandwich meat stocked and my favorite jelly was no where to be found on the shelf. I also went there for one thing a couple of days ago and they were out of DayQuil. They had a TON on NyQuil. So basically everything I go to Winco for, they were out. Every time I go there after 10:30pm it’s like pulling teeth just to get someone to come to the register to check me out because they are to busy stocking a unstocked store! Ah! This location has become a disappointment unfortunately. Also I had a man cashier make fun on my two year old boy because of his mullet. Called him a “Mullet Head!” I had a cashier lady talk to me about cancer that was going on in her personal life and cried teary eyed as she checked me out. Poor customer service for sure. Their self checkout is terrible. They need a sign that says 15 items or less. And the checkouts are super sensitive and DO NOT save you time at all. Skip it. If you need help from the cashier in the self checkout you have to wait...

We are regular Winco shoppers but we had an issue that the store was made aware of but really dropped the ball with their response. On the Friday before Labor Day we went to the Herriman store in the morning to get some groceries for a camping trip. One of the items was some coffee beans and I used one of the in-house grinders. When we returned home I was making coffee from that bag and found a small screw in the bag of ground coffee. I immediately called the store and asked to talk with the manager. The person who answered the phone said the manager was not available and asked me what I was calling about. I told her the problem, she said she would let the manager know and hung up. She didn’t ask for my contact information. There has been no follow through. Normally, a claim of adulterated food would be taken seriously. It wasn’t. It certainly makes me wonder if food safety is taken seriously by Winco. It will be interesting to see if they will respond to this post because they certainly didn’t when it...