Online order pickup has gotten significantly better and quicker. They even have a dedicated person at the order pickup desk so it was fast. There is little to no waiting for order pickups which is how it should be.
[earlier review] Horrible wait time. It destroys the purpose of ordering online. If I have to wait 20-30 minutes to pick something up then what’s the point of trying to save time by ordering online. They need to hire more people to...
Read moreI needed to replace what I thought was an ancient motor for my kitchen exhaust fan from the 1950's. Grainger actually had a multitude of possible models! I brought the motor with me to Grainger and Ana sifted through all the models until we found the right one. I got it home and it fit perfectly. There were only a few people working there at the time (it was a Monday afternoon) so I had to wait 10 minutes or so to be helped, but it was...
Read moreBrandon provided excellent customer service at the South Plainfield, NJ location. Out of multiple options, we weren't positive exactly which part would work best for a custom need. Brandon took the time to work with us, found the right size pieces, and then got them in stock by early the next morning. Thank you Grainger for having people who provide such great customer service...
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