Utah Rustic Furniture by Bradley's — Local services in South Salt Lake

The customer care we received at the store was great. The salesmen were attentive, informed and helpful. Yet, I am very disappointed with this store. Delivery took longer than promised We orders a couch and a bookcase and were supposed to receive it within 6 weeks. After 8 weeks we called to find out and were promised that they would arrive soon.... it was another two weeks. The furniture was heavy but they sent one guy with the delivery so it was lucky that we had someone to help him bring the furniture in. Poor quality The couch looks great but the material stared rubbing off... after just under one year of use. The bookcase is supposed to be solid reclaimed wood. However, the shelves are made out of thin plywood and bend under books. One bookshelf bracket fell off after we put a half row of books on it. I was hoping that a book shelf would be designed to hold books, but this is hardly a piece of furniture to go into anybody’s study or library.

I wanted to support a local business but in the end I overpaid for poor quality products. Next time, I’m going to pay premium at a big box store like World Market or Reatoration Hardware to get the look I love and the...

After being ripped off by a custom furniture company in Missouri I was searching the internet everywhere to find a company that would make a bedroom set and dining room set to fit my rustic style. I found Utah Rustic Furniture and sent them an inquiry via email. Matt replied to me the very next day and I explained to him what I wanted and we went thru a few designs with me changing my mind several times but he never got frustrated or short with me. Matt was amazing to work with...I finally decided on a design, he sent it to his builder and in less the 5 weeks i had my custom made furniture set up in my bedroom. I am in absolute love with my bedroom set. I had such and amazing experience I decided to order a dining room table and bench from Matt. I am located in Southern California so everything I ordered had to be shipped to me. Matt set up all shipping and sent me all information as to where I could pick up....I had absolutely NO problems everything went perfect. I will absolutely do business with Matt again...he is very kind, courteous and very professional. He took very good care of me and the furniture is AMAZING!!!...

We purchased a complete bedroom set from this store, sight unseen, shipped to another state. We were understandably nervous about the process: would the furniture look the same in person? Would there be damaged items when delivered forcing me to send something back? Would it take months for the furniture to get here? Matthew, the sales manager, spoke with me on the phone and sent me the shipping policies and assured me we were in good hands, and he was right. Furniture arrived earlier than expected and in great shape. I would also like to add that the price for the bedroom set was $400 less than buying locally, including shipping charges. I would feel comfortable ordering from Utah Rustic Furniture again...