Pat’s Barbecue

Originally tried emailing this issue directly to Pat's after a really bad experience instead of posting publicly, but the email on their website came back undeliverable... so I tried, and here we are....

"Friend and I came in to eat and watch some music during the Grid City Festival on Sunday, and it was a pretty frustrating experience all around.

The two young people at the front seemed really bothered by us even arriving, enough so that we thought we were in the wrong place. Not a huge deal, but both my friend and I immediately mentioned to each other how weird it felt after we'd been sat. And if I'd seen that behavior as a manager, I'd have been LIVID!!

Things were fine for a bit. We ordered drinks, entrees for each of us, and an appetizer. And then we waited.... and waited and waited...

After at least 30-35 minutes, all the food comes out at once and was COLD!! The chips were soggy, the brisket was chilly, and sides were below room temperature. It felt pretty obvious that our food had been ready for quite some time but just sitting there waiting, and despite it being cold, was brought out to us in hopes we'd be OK with it. So we got both of the long wait AND the cold food.

To go along with it all, flies were EVERYWHERE!!! We get that mother nature can be wild, but we were getting annihilated by bugs while trying to eat our already cold food. If the bug situation is THAT bad, then somebody along the way either isn't trying to fix it, or just doesn't care.

Nobody likes to have to be the person to complain to a server in the middle of their work day, and it sucks to be put in that spot as a customer with such a disappointing experience. But this was pretty much a nightmare visit, and a bummer way to get introduced to a local BBQ place we'd wanted to try.

Would rather not post anything publicly on an online review, because that doesn't help anyone at this point.

Very frustrated though. Felt like a failure on several levels for us. "

Tried to just send that directly, but that didn't work out either. Just an overall embarrassing experience, and an expensive one too. Wanted to try and keep this awful visit less known, but got thwarted there too. Just overall shocking how bad it all was.