The Appliance Store LLC — Local services in Sparks

IF I COULD GIVE LESS THAN ONE STAR - I ABSOLUTELY WOULD. This company was sent to the townhome that I’m renting through my property manager. They drug me around for nearly 3 weeks in getting my dryer fixed. They came out once and said that they needed another person to get the dryer out. Totally fine. They never called to set up an appointment, so I called and got it situated. Again, not a big deal. They finally come out to look at it, say they need a part and say they will call to set something up. I asked them if I needed to call back if I didn’t hear anything from them (because it had happened before) and they said “no, do not call us.” I never heard anything for several days so I called back. The owner said that he would talk to my property manager to get the OK to replace the part, get the part ordered and call me back. Never called. I left a message with an employee (after another several days) and they said that they would give me a call back. Never called. I called several days later and an employee told me that they would leave a note for the owner to call me back. Again, they never called. Finally, I get ahold of the manager and relay to him that I’m frustrated and I just want an update and an idea of when the dryer is going to be fixed. He proceeds to tell me how he ordered it the day of, it’s in transit and how Maytag had to specifically make the piece for a “brand new” dryer. When I asked why I never got an update regarding how long it was going to take for the part to come in, he went on to raise his voice at me and say that he doesn’t have time to give people updates and he only relays what he knows to property managers. Then he told me to go to hell and hung up on me.

I understand if he needs to speak with the property manager, but do not tell someone that you are going to call them back and then not follow up on your word. When someone tells me that they are going to call, I’m expecting a phone call. And then, to have the audacity to get angry with me when I start getting frustrated with the lack of communication.

The owner of “The Appliance Store” is unprofessional, rude and unreliable. I will never recommend this company to anyone. Save your time and peace of mind by going to a...

Avoid! These people scam you. Bought an item from them and they gave me a warranty, which wasn't cheap for a used dryer. Dryer broke immediately after warranty ran out and they said they would take a look at the repairs and possibly honor the warranty due to timing. Guy came out, seemingly uneducated about dryers. The guy took the whole thing a part, and turns out, he couldn't fix it. Told me it was an expensive electronic board. I watched him as he took everything a part because he was a bit sketchy. Didn't let him out of my site. I saw what the problem was. A slipped seal. He put it all back together and told me it would cost upwards of almost $300 to fix it. I said I won't pay it. He left. Didn't even put the vent back together. Tried to get me to sign an empty invoice. Tried to justify absurd additional charges to his 2+ hours of taking a part my entire dryer. Tried leaving without giving me a copy after I forced him to put a number on the paper.

When he left, I pulled the dryer, fixed a liner, and fixed two other problems he caused with the drum and vent. Took about 12 minutes to do all of that. Dryer works perfectly. These people are now charging me $85 for the service call and $35 for "secondary charge." I refuse to pay it after they broke it even further. I didn't even use any parts. Just a screw driver, a ratchet, and a an IQ above my age. The mexican/hispanic/chinese (hard to tell with his accent) seems to be the owner and he WILL steel from you and say vulgar things to you. Avoid this place. They don't care about their reputation and they are only out to destroy your equipment in order to fake that it needs expensive repairs/parts. He says I will be paying him his service fee. I will go to court before I pay this thief a penny more.

There are other places in the Reno area that offer used/new dryers for the same rate as these idiots' damaged used ones. Avoid these people. They don't need your business. They need to go out of business and learn a lesson. Or get arrested since what they do is...

My dryer stopped producing heat which I figured was a bad heating element. My property managment put in a repair request and unfortunatley it was through this sad excuse of a company. The technician that called me was named Pedro (DO NOT let this man work on your appliances) he came out and tested the unit and verified there was no heat. About 45 minutes passed and the "technician" told me that he fixed my heating element which was supposedly a corroded wire, from where in the heating element I do not know, Pedro just showed me the connector and then procceeded to tell me that I have "other issues." He went on to tell me that my dryer was connected to a standard 120v outlet. This is a complete lie as after he left I discovered the dryer no longer powers on and also found the dryer iteself was still plugged into the 240v outlet. My dryer was operational minus the heat side of things prior to him "fixing" it but now it doesn;t turn on. An electrician came out a few days later and verified the outlet the dryer is connected to is 240v / 30 amp. The fact that Pedro was working on a my dryer STILL connected to the 240v outlet is insane and dangerous! Completely unproffesional and I advise to never have this company send their "technicians" to repair you appliances. Maybe they are good for parts but that may be giving them too much credit. Stay clear...