Spectrum Store — Local services in Spartanburg

I like someone's phrase about, "please do not even try their mobile service". I started having problem with their cellphone service since 07.15.22. On Sunday, 07.18.22 I went into the Spectrum store. Most representatives are really nice. However, they are not able to get enough tech support. When I came to the store, my device wasn't able to send messages to the one particular phone number. After representatives tried to reset, update, and switch my sim cards, my account became frozen. I bought device Samsung A53, in this particular store, and I had used for 32 days. Since 07.18.22, I couldn't make calls, neather use a text mesagges. Initially, they were telling me the system will reset/boost after midnight on 07.19.22. Belive or not, even right now as of 07.22.22, at 10:15pm, I still don't have service. They are not offering to replace device, even when I asked about, they said no. Or, if they decide to do it, I have to pay off the amout left in payments, to get replace it. But I have make payments for a new device.They stopped telling, when the problem be resolve, what they are keep saying - they are still working on it, and they checking different areas. There is no difference, whether You contact store, or if You call customer service representative. There is no solution. Today is 08.16. 2022, and Spectrum is still working to find out, what cause the problem. At the begining of August 2022, I became a membership of Legalshield. They helped me to wright the letter to explain my legal rights and send it to Spectrum. Spectrum asked to have some time to resolve the problem till 08.21.2022. Once again, stay away from spectrum mobile service! Save Your lovely, Your...

Very slow if you in a hurry don’t enter the doors had to wait almost two hours they need more help one employee and a room full of people took way over a hour to wait on one customer. Standing there talking about every day stuff . And would not let me do it over the phone or on line . Every time I come up here I run into this same problem everyone was very upset with so many competition they need speed up on the time they spend with one customer . I’m surprise people don’t take there business else where . I’m thinking about taking my business else where once they help me the employee was very nice I know it may not be the employee fault but for as management they need to find a faster way to help the customers they have in the building . I don’t mind waiting but that trip was insane I understand at times it’s busy but I run into this problem every time I come into spectrum and I also understand the customer comes first I have worked in retail and everything going on I understand at times it’s crazy busy and it’s hard to find help but in the future please look into a better way to get people in and out for the cost of the service and the way the internet doesn’t pick up half the time do a better job at getting people in and out or go down on the prices or offer more promotions or better service if they don’t make appointments they should . Why have a door greeter and one employee working the counter train the...

I don’t have Spectrum anymore. I used to for home internet, and was pleased with the service, but like clockwork, the rate went up, and they wouldn’t match the deal I found, so I found cheaper high speed internet through AT&T at the time. This review is about a door to door canvasser experience I just had. We have a no soliciting sign in our front yard, because for whatever reason, our neighborhood gets a lot of solicitors. One of their employees knocked on our door, and our dogs started barking. I yelled through the door, “no soliciting” to which he replied “I’m not soliciting”. I then asked, “well what are you doing?” He said, “it’s a survey”. I replied “I’m not interested, it’s not a good time”. There was a little bit of a back and forth with me trying to yell out through the door over my dogs barking. This guy wasn’t getting the hint, and was actually starting to get pushy and rude. After standing there a while, he finally got back in his car, and held up his middle finger out of his window towards my house as he drove by. This is beyond unacceptable, not just the pushy and rude approach, but to flip a bird towards my house when I have a 7 year old, and there are multiple small children on our block is just ridiculous. I do not owe Spectrum anything, especially my time, and maybe that’s something Spectrum needs to remind their employees of. Never send another employee by my...