O'Reilly Auto Parts — Local services in Spencer

Honestly if you are a new shopper or a veteran, please stay far far away from this business. In the last couple of months the leadership has changed and so has their philosophy of treating people. They had some folks working there that didn't care to properly register warranties and now that parts have failed they refuse to warranty anything because previous cashier's have put them in the system wrong, mainly batteries. . Even though they are able to reference the part bought with the part returned, they still refuse to replace. The lady who works the counter is extremely angry all the time and has very little knowledge of how to work the computer system or how to do her job and she would rather try and get the guys to fight you in the parking lot, or threaten to call the police rather than help. The manager was called and he accused me of buying a car with the same battery less than a year old and trying to return it for a full refund rather than looking at the computer where I had purchased many parts for this car over the last 23 years. I will say that one of the employees tried to stand up to the manger at the time and she was extremely rude to him and ordered him to make me leave under threat of arrest. I am a private citizen who has spent many thousands of dollars at O'Reilly Auto Parts over the years because of the customer service that I received. I have never been asked to leave or been threatened with arrest. I'm embarrassed that I have been treated this way and O'Reillys should be ashamed. Not a way at all to treat your common man, or the veterans that you so proudly display that you want to serve. Be ashamed.

Follow up and amended. I went in the next day and talked to the voices of reason. They were very apologetic and easily exchanged the battery with out a fight or threat.

I'll continue to shop there only because of their actions making...

Employees are friendly but here's the deal...They need to know their stuff! You cannot give people misinformation and not expect them to be upset. You cannot have a customer tell you what they need and then you say, "Oh, it doesn't make any difference, they all work the same", when they don't, and you're supposed to be the authority. Add to that time crunches, the inconvenience of having to run back and forth...and it's simply ridiculous. I remember when you went to the parts store and they were the ones who told you what and how. Now you go to the parts store and you're telling them what and how and hoping they provide you the right...

I just made my last purchase at O'Reilly's I've been told the last three times that a part would be here at a certain time and it was not. It would be very professional when you tell a customer what time apart is going to be here to have it here at the time you say that you're going to have it here. No one has time to make two trips to get a part. Have the part at the store at the time that you tell the customer it's going to be there. All my parts in the future will be ordered at AutoZone or Napa. They do what they say...