Boost Mobile — Local services in Spring Hill

I desperately needed an upgrade because the version that I had could no longer support apps that were valuable to me but I was nervous to walk into a boost store fearing that I would get the run around & end up with a phone that I would love to hate. I put on my courage hat & walked into 4 corners Boost store & was immediately greeted kindly by Jai. I explained my situation to her as she listened attentively to my plight. I was eligible for an upgrade & Jai gave me phone options according to my digital needs. She treated me with respect & I appreciate good customer service. Jai is very knowledgeable with phones & took great pride with ensuring that I would be a happy customer. I observed how she treated customers that walked in the door as I waited for my phone transfer to complete. She acknowledged every person that came in. We all had different needs & she addressed all of them with success. She also made sure that everyone followed store policy...No shirt , No shoes , No mask , No service. The A/C was out of order & it was extremely HOT in the store but Jai was calm, cool & collective. Her attitude & demeanor under extreme circumstances was impressive! Jai answered all of my questions and I am a happy customer. I'm so glad that I walked into that particular store and had an encounter with an associate who truly cares about people. Thank you Jai for going above and beyond. In an ever changing world it's a comfort to know that people like you...

Worst experience, I got a new plan with boost on 9/1 and I have been there several times starting on 9/3. The guy there Juan (who said he was the manager) but clearly he’s not because a manager takes care of issues. I was told that they would switch my brand new phone for another because it was damaged but they didn’t have any in stock so I’d have to come back. I’ve been back 3 times and still no new phone. Worst experience ever.. I switched to boost from metro Pcs which I shouldn’t have. I was told today that now I’m passed my exchange period but yet I’ve been there almost daily since the 3rd and still getting the run around. If your considering boost mobile DONT! Go to metro pcs like I’m am. This company/this location is the absolute worst I’ve ever experienced. I asked him for his corporate number and I was told he is not allowed to give it out. Again DO NOT waste your time or money with this location! You...

They do not seem to care that the Defender series they are selling and reselling are Fakes, they are real good looking knock offs. Consumers are not aware that the product is a knock off. and when your case starts to fall apart, Dont even bother wasting your time to go back to the store. when OtterBox informs you that you have been DUPED! Because they stand firm with, the 2 week window of opportunity to return their fake product. If you think you are saving money by shopping there! guess what? think again.. you might as well, take your hard earned cash and burn it in your back yard, or flush your cash in the toilet for that matter. DONT DO IT! The phone I purchased from them also had issues from the start. what did I learn? Save the cash even if it takes a lifetime and spend your...