Hair Haus Studio — Local services in Spring Lake Township

I've been taking my kids, to Hair Haus for almost a year now. Normally we schedule in advance, every 3 months, but my hubs took the kids to their last appointment and didn't book another.

On Monday, I called and scheduled last minute back-to-back haircuts for them on Wednesday. However, I later realized that we needed to be in GR at 2pm, so I called to cancel one of the cuts. To my surprise, I was informed that I would have to pay 50% of the cut due to a 48-hour cancellation policy, which I wasn’t aware of. I explained to the receptionist that I had no idea about this policy, and it seemed unreasonable since the appointments were booked within 48 hours of the appointments.

Ultimately, they insisted that I needed to pay 50% of the canceled appointment to keep the other appointment claiming they "had to rearrange other appointments to accommodate us." 🤔 (When booking, they said they didn't have 2 appointments at the same time but had a stylist with 2 openings, back-to-back; no talk of rearranging anything.)

We decided to cancel both appointments and we will find a new salon. It felt like a needless stand to take when we were filling last-minute slots that might have otherwise gone unfilled. At the very least, clients should be informed about 48 hour cancellation policies when booking last-minute appointments.

Prior to this incident: they gave decent kids cuts and my kids enjoyed...

AMAZING!!! Brooke took my hair from super streaky to a beautifully blended sandy blonde. I went in with a pretty streaky “balayage” and left with what I have been asking the past three stylists I’ve gone to to achieve. Brooke took my dream hair photos and made it a reality. All of the stylists at Hair Haus who were working at the time were super friendly too! Brooke is super professional and walked me through the whole process of my hair appointment. When I left my appointment I received multiple compliments on my freshly colored and curled hair. I would 1,000% recommend Hair Haus to a friend (and have to multiple). Needless to say, you MUST get your hair styled at...

I cannot say enough amazing things about my experience here! If you’re looking for the best extensions and the most talented stylist around, look no further. From the moment I walked in, I felt completely taken care of. The quality of the extensions is next level! They look and feel so natural and they color matched me perfectly.

My stylist is not only incredibly skilled, but also genuinely passionate about what she does. She took the time to understand exactly what I wanted and made sure I left feeling confident and beautiful. I’ve gotten so many compliments on my hair.

Highly recommend to anyone wanting top-tier service and...