
I've been taking my kids, to Hair Haus for almost a year now. Normally we schedule in advance, every 3 months, but my hubs took the kids to their last appointment and didn't book another.
On Monday, I called and scheduled last minute back-to-back haircuts for them on Wednesday. However, I later realized that we needed to be in GR at 2pm, so I called to cancel one of the cuts. To my surprise, I was informed that I would have to pay 50% of the cut due to a 48-hour cancellation policy, which I wasn’t aware of. I explained to the receptionist that I had no idea about this policy, and it seemed unreasonable since the appointments were booked within 48 hours of the appointments.
Ultimately, they insisted that I needed to pay 50% of the canceled appointment to keep the other appointment claiming they "had to rearrange other appointments to accommodate us." 🤔 (When booking, they said they didn't have 2 appointments at the same time but had a stylist with 2 openings, back-to-back; no talk of rearranging anything.)
We decided to cancel both appointments and we will find a new salon. It felt like a needless stand to take when we were filling last-minute slots that might have otherwise gone unfilled. At the very least, clients should be informed about 48 hour cancellation policies when booking last-minute appointments.
Prior to this incident: they gave decent kids cuts and my kids enjoyed...
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