The Home Depot — Local services in Spring Valley Village

Janice has the worst customer service. She will talk to you like you don’t know anything and judge you based on how you look. She volunteered herself to do a phone sale for us (We have a company) and gave us attitude the entire time. We had a large load (100 pickets, 14 2x4, etc.) My boyfriend (co-owner of the company) kindly told her “I can help you out and tell you how many of each there is” without even letting him finish talking she said No! And made the girl she was training count each item, alright. Next we tell her we have a coupon, eye roll, she can’t figure out how to do it, calls someone over for help. Okay she asked for a phone number to call, we give her one, our partner doesn’t answer the phone, she then proceeds to leave a message “hellooo Home Depot can you pick up your phone?!” Tried again, leaves same voicemail. Tells us can you call them and tell them to pick up the phone! My boyfriend tells her “I have another number you can call” (our partners personal #) “NO! We have to call this one!” The girl she was training asked her “why can’t you call the other number” she tells her “no we have to call this one, if they don’t answer he isn’t leaving with this stuff!” (she looks over her shoulder towards my bf and back at the girl) “he isn’t anyone, he’s just the carrier” So they answer the phone and she doesn’t know how to process the order, she asked for the card number and doesn’t know what to do and ends up writing it down on a piece of paper (never have they done that, they always type it in the computer) so after about 10 minutes of being on the phone with our partner she finally gets it. We didn’t like the fact that she wrote down the CC information so we ask for that paper so we know they won’t be able to use it, the girl training is about to give it to us when Janice goes and snatched it from her and says “no you can not give it to them” we reply okay then “discard of it right now then” she crumbled it up goes around to another register and begin to rip it apart (alright Janice whatever)

The point is is that if you’re going to work in customer service LOSE THE ATTITUDE! Surprise Janice we’re owners of a company, sorry we didn’t come in wearing a suit and tie, we actually work outside! So you can quit the judging and learn how to...

ZERO STARS! This AAA cooper corporation company better be glad I don’t file a suit on their driver who basically threatened and disrespected me while attempting to deliver my shipment. First of all, it took ten minutes to explain how to get into the gate, then another ten minutes to find my location. This guy hops out looking like a wanna be thug with tats and dreads going down to his knees, talking all ghetto like a wanna be gangster but That’s not the problem. The issue at hand is this company did not give their employee the right equipment to unload my shipment. This young skinny guy could barely bring one pallet off the back lift of the truck. He needed my assistance just to get it down. Then once we get that pallet down, I assist in trying to get it into my garage because I live in a town home so we don’t have driveways or curbs. We get it half way into the garage and it gets stuck, immobilized the jack/lift he was using. He then tells me how to “figure it out”. “Devise a plan” to getting these pallets in my Garage. I told him it’s not my job to help you nor figure out how. It’s your job and your company who’s should’ve givn you the right equipment to make the drop. HE THEN tells me to go to hell! Straight to my face when I was nothing but Patient and helpful. So I then say take your stuff and go, get off my property and leave. He then calls his dispatcher and begins bad mouthing me calling me Crazy, amongst other things and then he tries to tell me he’s going to leave it in the street, middle of the complex which is a fire zone. I then tell him no again and ask him to leave. He moves his jack and I close my garage. So I speak with Home Depot and they mention that he claimed he dropped the shipment. I refused the shipment and told them i do not have their product. They cancelled It and refunded my money but now I’m finished. I would never order thru this company! This company comes off as shady and crooked. I think that’s the only treason they are stI’ll in business. Home Depot should really be careful who they do business with. I will never order...

Every curbside pickup experience has been a nightmare with locals. Only once during hurricane beryl a nice lady from another state that was helping at this location came out meeting SLA time frame. But the locals that are permanent here DO NOT CARE, after waiting 20 minutes outside I always have to go inside to see what’s the hold up and I never see a line or that the team there is busy. Yesterday 12/2 when I walked in MAYA was on the phone hiding in the back where the items are held for pickup, the other man with long hair and a African girl were chit chatting gossiping and my items were just sitting there. I asked if they needed help with their curbside operation. Please managers be on top of this, set a goal to meet like a timeframe we should not be sitting outside for 20+ minutes waiting when it’s not busy I was the only one there for curbside pickup. As I was inside waiting another customer arrived and no one greets anyone and MAYA was called out by another employee that looked productive on the move so she can help the customer and she was still on her personal phone. I hope this location steps their game up with curbside...