CCUE Spa — Local services in Spring Valley

This place is absolutely terrible. Please for the love of god NEVER GO HERE. I had found a Groupon for a couples massage. The Top reviews were super good so I decided to buy it and schedule an appointment for July 14 at 3:30 PM. They called me about an hour before to confirm, and I had asked them if there’s any thing that I would have to pay there or if I can just use my Groupon they had told me that there was some type of fee and they would cover it and I just need to pay for oils for each person which was five dollars a person Which I was fine with on the way over there to start looking through all the other reviews and they just kept getting worse and worse We decided to give them the benefit of a doubt just because we’ve never been there before.. We arrive at about 315 which was a little bit earlier than our scheduled time so we were expecting to wait. Maybe about 15 minutes or so. When we walked in the lady had me pay for the oils, and there was a sign on the tables saying tips are required At the end of the day, I’m OK with as long as it’s good I don’t mind tipping. She has me redeem my Groupon and takes pictures of it with her phone showing that it’s redeemed and she tells us to come back with her. She leads us into a room and quickly closes the curtains and leaves us in there without telling us anything so we just decided to stay on the two beds that they had for us. We waited for about 20 minutes and before even scheduling the appointment, I had asked If we set it up for 330 what time would We be expected to be done with the services and she had told me we will be out at 4:30. I told her that was perfect because my boyfriend works at 5:30. After waiting 20 minutes and still, no one had came back to even check up on us. We went out to the front and asked what was taking so long if they were going to come back and help us soon and she told us that it would be another 10 to 20 minutes That the person that’s doing the massages they’re doing something right now and we will have to wait. I explained my frustration to her and told her that when we spoke on the phone, she said that we would be out at 4:30 and it was already 4 o’clock She brought out a guy from One of the rooms and she was speaking to him in a different language, which is fine, but he had a really bad attitude and you can tell that he didn’t want to help us. She had told us that he’s going to start our foot baths and to follow him. We were taken into a room with two seperate bed type chairs and The guy had pulled out the foot rests and under the foot rest was these little wooden stands, but under the foot rests there was tons of dead skin and dust and it was just disgusting. the last thing I wanted was to get some type of foot, fungus or something.The guy went to the back and he filled up a bucket with water that wasn’t even warm And he only brought it for me and not my boyfriend. I asked him if he would be able to go get my boyfriend’s footbath as well so we can enjoy it at the same time and got upset and said something in a different language and stormed out of the room. After he left I had told my boyfriend that I don’t feel comfortable staying there because of how we were being treated and we try to be really nice. We were calm. We weren’t yelling at anyone. Plus it was gross there. I had told him that we actually don’t feel comfortable continuing with any of the services and we were really unhappy and we wanted to cancel everything. told the lady at the front we wanted to cancel the service And that we weren’t being treated right since we walked in. the place is very dirty and we didn’t feel relaxed at all and no services were performed and it was already close to 430 by the time we were supposed to be leaving. She asked if we could wait about another 10- 20 minutes so we can get our massages and we explained we had already been there a long time and couldn’t wait any longer. We requested the refund and they had told us we have to contact Groupon and I asked for something showing no services were done but she refused. Please never...

I found them in Groupon and read the reviews. Thank goodness I did not listen to any of the negativity and went anyway. I would have missed out!

I would rate my experience a 5 but the location is super sketchy. Lots of ill and unhoused persons walking all around here. However, you can't beat these prices for what you get! I've paid way more for what I got here, even without the Groupons their pricing still rocks. If you zoom in on the photo I took of the table with the price book you can see their amazing rates.

I purchased an hour head spa with the works and the Swedish/deep tissue 1 hour massage. Screenshot included so you know what to get next time! ;) I've done a Japanese head spa with the camera and this was waaaaaay better! Chinese headspa is where it's at honey! Here's how it went..

I called to schedule my appt days prior. I checked in and confirmed my services. Showed my Groupons and done. I was not asked to tip in advance but I did see the sign of helpful recommendations for the level of service you receive. Tips are OBVIOUSLY required as a common courtesy. I was then escorted to a cute waiting room where there's a sauna located. I was then brought a robe/towel woth buttons to change into and told I could dress there. I recorded and observed the room, there were NO cameras. SMH. I was then walked over to the head spa room. There was another lady getting hers done and me. My tech was sweet and friendly. I laid down, she covered me with a soft blanket. The first thing they do is put a self heating paper mask on your eyes so if you don't like this, simply ask not to use it or take it off. I love these, I pack them for airplane trips. These are great for dry eyes and help you drift away nicely. I went in with no prior experience of their methods but with an open and willing mind. I just wanted to relax so I did. She started with some aromatherapy oils on her hands them started with some cranial massage and head scratching, it was firm just the way I like. Then came all the tools, I don't know how many there were but it just kept going and I was in heaven! There was neck and shoulder massaging as well. The water was mostly perfect but there was a time it was a but too hot so I gently told her and she fixed it right away. Then the bed/machine you are in does the rain shower with red light therapy for hair growth, so cool! There was a funny dome helmet thing put on my head and that's when the steam process started. It's a little loud but still lovely. She then brushes your scalp more with water running. It just went on and on and I loved every minute of it. Then she starts my arm AND leg massage! Good LorT it was wonderful. I mean she was on the table with me that's how old it was. I was so giddy thinking, Wow ai still have a full body massage to look forward to after this! After your all done you are walked over to the vanity for hair treatment and blow dry, THEY do it for you unlike the Japanese head spa where you have oltp do it or pay extra.

Next was my full body massage. No camera's in here either lol. Luckily I got to keep my sweet little, strong tech. Tiny but mighty! Best massage I've ever had! I was surprised when she removed the lower part of the table I was lying on and had me drop my feet into a warm foot bath! Whaaaat? Apparently a fabulous foot bath & massage is included. I was then stretched and pulled into beautiful submission where I was left feeling like putty and a big'ol smile on my face. She offered me tea or water. The tea was delicious.

I don't know why there's so many negative reviews but I think it might have alpt to do with the person going there. Go with an open mind, speak kindly, act politely, let go and just go with the flow. If you don't like something, kindly request a change. That's literally all it takes. The ladies here are so accommodating. I know the other person who was doing their head spa with me was having a different experience, unfortunately.

This place is not fancy but it will...

The absolute worst services I've ever had. My usual places were booked up and I really wanted a massage. I found them through Groupon and called to ensure they had availability. They asked what time and I initially asked "6:30-7?" The gentleman on the other line asked which time worked better, I said 7. As I'm on my way, at about 6:50, I get a call asking about my 6:30 appointment and I reminded him that we settled on 7. I get there and as I check in, they recommended some add on services. I was elated to see that they also offer scalp spa service. He said 30 min for $30, I agree.

I run to the restroom and they show me where my room will be. After I'm done I go back to the front to verify my room number, as no one is around nor does it look ready. They say yes and show me back to the room telling me where to place my items. I undress and proceed to wait until 15 minutes after my scheduled time. The "therapist" comes in and removed the sheet from me while keeping a towel draped over me. Then proceeds to awkwardly give an unskilled stretch and "massage" over the towel for a few minutes. The next 45 minutes is a rushed step by step protocol he runs through with absolutely no care or skill. He awkwardly ran his elbows along my actual spine multiple times, punched bone, swatted and punched my behind. None of the massage was done to provide relief, but just steps to whatever their system is...no skill at all. Nothing felt good and in fact was very uncomfortable. At one point he raised my knees up, placed my feet in super hot water to soak and sat at the end of the table, he had zero care for modesty or privacy and got a full show. I don't think these people actually received any training for massage therapy and standards. So he finished the hour massage in 45 minutes. Thank god.

He then tells me a lady will be in to get me. 10 minutes later a woman comes and takes me to the scalp spa service. They have a few tables and she lays me down shoving my head with force to guide me, instead of actually communicating or using gentle guidance. The service starts with her aggressively applying pressure to my forehead and hairline. Then they use tools aggressively on the scalp, relying on their use to make this sorry excuse for a scalp service palatable. She kept scrubbing my scalp with her nails vigorously, as a person who has gone to cosmetology school, we were taught not to do that. She does nothing that even resembles a scalp massage..but is literally just washing my hair with no focus on the scalp, other than to scratch it. There's no skill, no thought of making this a relaxing or soothing service, and obviously no actual training or education. She ripped through my hair while trying to comb it out and I was done. I skipped the offer for the blow dry and got dressed. This is one of those places where they come up front to make sure you tip them. I told her and the man at the front how unhappy I was and they said nothing. No apology, no offer to re try...what an absolute waste of my money and time. I still tipped, but I would never come back and I will make sure that everyone I know knows my experience.

I get massages regularly and have done the whole scalp spa experience quite a few times...so I am aware on how these things SHOULD...