Advanced Drains And Underground Solutions — Local services in Springfield Township

The experience with Advanced Drains and Plumbing Repairs was disappointing! The first technician wrongly diagnosed the problem as leak in the draining pipe in the kitchen sink, asked us to wait over the weekend till he gets the parts while the leak in the basement continued. Monday when drywall was opened to change the pipe, it was realized it was not leaking. So a second diagnosis was that toilet on second floor was leaking and they reinstalled it, however in the morning it we noted another puddle of water in basement. We were told that they will come that day but later asked to wait till next day (see what happens overnight). Ofcourse this did not change the outcome and now a new area of the ceiling in finished basement showed water damage. We were told they will come that afternoon but later they said they have a big job happening and everyone is busy, so another day passed with more water damage. When finally an experienced plumber showed up, they found a leaking water pipe in the kitchen, however this took several drywall openings being made in the first floor dining room and kitchen and first floor linen closet. If this leak would have been diagnosed on day one it would have avoided all the damage to drywalls, and inconvenience. Rather than being accommodating and recognizing their failure in locating the leak company has charged an extra $450 as access fee! Thoroughly...

I called these people and when I tell you at advanced dreams and plumbing they are the most professional hard-working know what they're doing people that I have ever met just the day before I had express drains come out to my home and they were unable to resolve my problem and left me with a sink full of sewer water when I called advant strange the same night the young lady that answered the phone when she was so helpful and concerned she put me on the schedule for the very next day when Craig came out he was awesome he came in he took a look he gave analysis and he got right to work two other jobs gentlemen came by Bobby and Mark and when I tell you these three men came in here got the job done and I'm now able to go to bed tonight where we free cuz if anybody else no when you own a home water damage and fire damage are horrible so to have water damage you can cause fires which I was petrified because of this clog that I had water overflowing leaks and things like that when I say they came in spent less than an hour and got the work done they are the best and I will use nobody else and I recommend them to anyone who wants the...

If I could give 0 stars I would. This company was provided by my home warranty company (AHS) and the level of disappointment is beyond what I can explain. I’ve dealt with these people more in the last 2 weeks than I would’ve liked. Came to assess an issue with my water heater and advised we need a new one. After constantly calling to check on status of deliveries of parts another when it would be replaced we finally get a new water heater. But guess what, this water heater has a malfunction (water pressure is now low on hot) and now we have to wait for another part. We get the part installed and it doesn’t fix the water pressure which wasn’t an issue prior to them coming into my home and replacing the water heater. So now we have a new water heater but the pressure is low AF in my home. Beyond pissed and wishing I would’ve just found a reputable company to fix the issue because this whole experience was terrible. $610 literally...