Red Lobster — Restaurant in Springfield Township

Yesterday(October 1, 2023) at around 2:15pm. We came in and stood there without acknowledgment for 8 minutes. Okay so when we finally was noticed the young lady asked how many of it was us and we said two. She went to look came back and said nothing, my mother and I are still standing there until I asked her what was the status on our seats, she proceeded to tell us five more minutes. We sat down and waited patiently, five minutes turned into 20 minutes, so I got up and asked her what's going on and she said that the manager(I'm not sure what his name is, he is a Puerto Rican guy, maybe 5'10 with a slinder build) told her not to seat anybody else because they just sent back 14 orders. Let's keep in mind that we already been waiting a total of 35 minutes now just for two people. So the manager comes out, I asked him was going on with the seating, he automatically seats us, wow. Anyway as we are walking to our table one of the workers said something to the girl that took us to our seat basically saying why are you seating people? Which was kind of awkward because why wouldn't she especially if her manager told her to do so! Anyway we sit down, our server comes in six minutes which is great I think that's fast to me. Everything started off good until it was time for them to bring out our entrees. It took them 45 minutes to bring out our entrees. So after a while me and my mom said that we didn't want the entrees anymore and would just pay for the drinks and appetizers. We told our waitress and that's when the manager came over 5 minutes later with an attitude because we didn't want to wait for our entrees anymore, and that we wanted the bill as soon as we told him that 3 minutes later our entrees come out. We still didn't want them now also keep in mind we are now thier almost 2 hours and still haven't received our entree until we said we wanted the bill. We told the manager again that we didn't want it, he gone tell us that the normal wait time for an entrees is 25 minutes. How when an appetizer comes out way sooner than that! All I ordered was Alfredo and my mom ordered a burger. I still gave the waitress a 10 dollar tip and we just left. They know that Fridays, Saturdays and Sundays are thier busiest days so why not be prepared for the rush. Than not only that the section we where seated at was empty and so was another section and they had a bunch of people waiting and giving people 30 to 40 minute wait times with a ton of empty tables, that were all clean and ready for someone to sit there. I wish I would I had pictures. Worse establishment ever and the manager should be fired for going back and forth...

BEWARE of The Endless Shrimp Police! This rating is solely based on the lack of service and harassment by the manager Andrew. Today, a friend and I went for lunch and I decided to get order the endless shrimp. We noticed a man walking back and forth past our table, looking at us. When I placed my second shrimp order, I was told by waitress I could only order one endless shrimp refill at a at time. Previously, I was able to refill all types of shrimp without an issues. I found this strange, but I placed an refill for the dragon shrimp. The same man that walked back and forth by our table brought out my refill. He proceeded to tell me and my friend 'Ladies, not trying to be rude, but for future reference, you are unable to share the endless shrimp. It's policy'. I felt harassed, confused and upset. As I stated above, this is not the first time I have come to Red Lobster for the endless shrimp and did not have any issues. Andrew made it a point to make our experience uncomfortable. I decided to look up the fine print on the endless shrimp offering and this policy was not mentioned. I asked Andrew back over and pointed this out and he stated 'It is policy and take it up with corporate'. I asked him to show me the policy and after unsuccessly finding a policy, Andrew proceeded to show me a menu where it shows $25 per person. Andrew then compared sharing a few shrimp with sharing food at buffet. To Red Lobster corporate: Clearly your manager Andrew requires training on how to not target, speak to your policies, interact with customers, and provide customer service. A pleasant experience was soured by the unwarranted behavior by Andrew. Once I pay my money for food, I can do with it what I choose. If choose to share a pieces off of each my dishes, I can. If I choose to share the full dish, that is my prerogative as I paid my hard earned money for the food. It is not ok for your manager, Andrew, to shower my experience with negativity and then hide behind corporate instead of stepping up and facing the situation he created. If the regional manager is reading this, I do ask you reach out to me or provide your contact information below. This should never have happened and shame...

I decided to visit the Springfield location this evening arriving around 9:20pm in hopes I would have a great experience. Nope, I did not, one thing I can say is the hostess was on point. We were seated and waited about 10 minutes, I think that is long when the restaurant is empty. I walked over to the host to ask who is the server for the table. She located the server right away and she came over about 5 minutes later. We placed our order which was just a salad and soup. since it was late we decided not to have the staff cook. We received our biscuits and glass of water. I thought our food would come out fast. Well, 15 minutes later the salad came out but not the soup. Maybe another 5 minutes the soup came out but cold. While waiting we ate the salad but it was horrible, very soggy, salty and warm. Cold soap and warm salad, unbelievable. Unable to locate the waitress we flagged down another staff member to locate the waitress. She finally came over and we informed her of the cold soup. I didn't complain about the salad as I felt it was a lost cause. I didn’t want my soup but my husband asked for his to be heated up. She returned the soup and it was hot. Now time for her to go MIA again. Now it’s another 10 + minutes and we’re flagging down another staff member to locate the waitress again to get the bill. Not once did she come over to check on us or see if we needed anything else. She had a pleasant personality however, her customer skills was the worst. I must say this isn’t my first bad experience at this location however this is the first time I decided to share my experience. Thanks for reminding me why I have not dined at this restaurant and...