The Home Depot — Local services in Springfield Township

Helpful people, but still having issues with my special order from months ago. Finally got correct parts weeks late to install windows but now my installer wong install till spring since the roof and with snow and ice it isnt safe. Finally after my garage door came in late by over 16 days. Took them more days before it could be delivered. Called at 645 in the morning saying they would bein less than 5 minutes, deliver was 8. The door arrived damaged and with the wrong parts, took days to get the incorrect parts ordered again, only half of them made it. Called again and was referred to call door company myself. Got them to resend the parts, Found out the replacement panel hadn't even been ordered yet. 1.5 weeks later. Installer came out. Tried to install them after taking the door completely apart again. And something just didnt seem right. Called cloplay again tech support , found home depot ordered the wrong parts, so resending the same parts did nothing Got new parts sent out. Finally came in last week and installer came outfinally nstall the correct ones finally 4th visit from the installer, no thanks to home depot. The screws will no longer stay tight since it's been apart so many times already, still waiting on the replacement panel that was damaged in shipping what I can see I may see it by the 1st of the year maybe. The original date my door was to come in was the 15th of October.

This is horrible customer service. Since they misordered everything it seems, hardly any follow up as to my complaints. Was not even I a hurry to fix their mistakes in a timely manner. Order me the wrong replacement parts. I ordered a garage door to replace my old broken worn one that was falling apart and wouldn't open anymore so I could park my cars back in my garage, which Hd didnt bother to order the door 2 weeks after I played for it (found this out talking to Cloplay) when they told me to call and order the parts myself. I had my cars broke into and belongings stolen out of them, since they were left outside and not in my garage since the door arrived 2 weeks late and with incorrect parts.

I ordered new windows to replace old leaky windows in hopes to be installed before winter to help cut down on heating bills. I finally got the correct parts to install them last week. Installer is telling me unless it warms up hes not risking it to install them on a snow covered roof and may be till spring.

I was offered measly 225 bucks weeks ago when I first brought up the wrong and missing parts. I dewalt a bit offended on this, and they failed to order the correct parts the second time and I was told to do it myself.

I was told that they could have had them come out and install everything and not use my own installer. They couldn't get me the products ordered in the store done the same way if they installed them. The price on the windows was more then double if the cost of the windows of I ordered them. But the install cost was only 150 a window....... or the cost of the install was not really 150$$ but they would not show me an itemized breakdown of cost of the window vs cost of install, it was an all inclusive price per window.

This further must explain why it costs double since they would have to pay their installers extra for them mis ordering stuff having to come out multiple times.

So here I am with a garage I can finally use, but half of it is filled with windows I cant get installed because of unsafe conditions due to snow and ice on my roof.. and my installer not wanting to damage the windows or risk injury of his workers on a snowy ice covered

So I'll let you know if Hdsteps up and even attempts to try to fix their mess up, my hope is not very...

Okay my wife and I had noticed that home Depot was carrying raised flower beds 2x2 x6 metal, we noticed them in the lawn and garden section two weeks ago now I live close to home Depot and I'm usually there a couple times a week and I've kept going back there and there they set. Three packages of three with a sign priced three pack $199 so my wife gets some gift cards fast forward to today I loaded three pack up on my cart they're still back there banded together all three of them same three signs take one up to the register and the kind lady says sir it is not a three pack for $199 so she walks around to one side and scans a UPC code and it rang I believe 157 156 somewhere around there and she said that's how much they were each, so a manager comes and she says sir they're not a three pack for that price and I said well the sign says it and she says that it's the wrong sign and I said on all three for the last two weeks I said that's the only reason why my wife and I decided to purchase them. So I didn't cause a scene I left and I called the manager he checked it out for me he went back there and he said it was a mistake that they were supposed to be individual and I said sure they have been sitting back there for 2 weeks with that sign on them in a bundle I said and now all of a sudden today is the day that you realize that they're not sold as a bundle they're supposed to be separate. I told the young man I said I have been shopping home Depot now for the last 22 years I live in the neighborhood I can throw a stone and hit the building I have no problems driving 3 miles farther there go to Lowe's and be one of their customers because that is just downright rotten and the better Business bureau might...

What I really like about the Arlington Road / South Akron Home Depot is it's a no frills Store. Sure they have the amenities of most Home Depot Stores, however this is a no-nonsense, competitive pricing, "blue-collar" feel Home Depot. The Associates are helpful, polite and work hard. I also appreciate that inventory is well stocked. Customer Service is always a "customer first" experience. They are helpful always. And the Cashiers are patient, friendly, polite and helpful. I don't go to Home Depot to be entertained or even "impressed". I go there to buy exactly what I need for home projects and for additional help and expertise when I know I need that. I particularly appreciate being spoken to in a respectful and constructive tone. I don't want to be "scolded" by asking an honest question. The Arlington Road Home Depot, for me, consistently meets all of those qualities. Otherwise I wouldn't shop there. In a quiet, tangible way those folks keep me going by consistently being who they are, especially when I know the least about something and how I'm treated when I ask for help...their perspective on how best to proceed. THAT is how you build...