Mr. Hero — Restaurant in Springfield Township

Went in after 8 to get our dinner, I was the only person in there by the time everything was made and we got home it was probably 8:45 right away noticed how soggy the fries were, ate one it was uncooked and soggy so they went in the trash, mushroom bites was under cooked and the cheese sticks was under cooked the tuna sub had a dab of tuna on it with tons of lettuce and 1 tomato the cheese steak sandwich was all bun barley any meat I knew if I called they wouldn't answer so I called first thing this morning, Explained everything to the employee and let him now how upset I was at the fact I paid 45.00 for this food that basically went in the trash, He said he had to talk to the manager and told me to call back later so I did and was told I should of taken it back and had them re make my order well that wasn't going to happen since they was closed !! This is unacceptable to pay 45.00 for crap Food was horrible Service was horrible I recommend you don't go there cause I know I never will again !! I'm totally disappointed and disgusted by this...

Chooses to allow your food to get cold in front of you, and doesn’t mention the bulk order is going to take long enough. After waiting 20 min and watching my kids food get colder and colder, I finally asked what was taking so long. Mind you they have one lady doing the counter while the manager is standing around like a trash human. The manager finally explains my bte patty is taking longer because they weren’t prepared. It was dinner time. Maybe be prepared? Maybe tell me “hey this is going to take a half an hour” maybe cool that part first and not allow all of my food to get cold, and maybe when I ask for a refund you give me the correct amount back. $33.93 does not round down to $33. Everyone aside from the lady that took our order at this...

This location is closer to Interstate 77,hotels and retail shopping. I didn't have to wait long to have my order taken and to receive it. I had the #2 Cheeseburger meal with a regular drink.(5/13/2023) Walked in and right away I saw a large order had been placed WAY ahead of me. Even after I ordered I had to wait 15 minutes but I'm patient person to receive my food and back to work. (10/17/23) Decided to eat lunch hours prior coming here. I ordered the #2 Cheeseburger Meal With Cheese Sauce and a Medium Drink.(2/1/2024) Ordered #2 Cheeseburger meal with a Regular drink Mtn. Dew Code Red. Wasn't busy at all and no line. Pretty much the...