Aaron's Rent To Own — Local services in Springfield

Highly disappointed in the customer service. I made a payment for a dryer they scheduled a delivery for a Saturday all for me to call the same day and find out they don't deliver on Saturday so they said they would deliver Tuesday between 3pm-7pm they lied to me . Tuesday came an I called and they said they wouldn't deliver my appliances because they didn't know if I still wanted the dryer. They never gave a follow-up call to confirm. I didn't receive the dryer til Wednesday they gave me a too small cord (4in)that I can't even place my dryer at the angle it's supposed to be in and said I had to order a longer cord so I called back an asked could they help put the new one on 30 mins after they left . I've been waiting on them for hours just to still receive proper installation. It's sad I've been waiting days and hours just for a dryer. The customer service is horrible on top of them asking me over and over who am I when I call and them putting me on hold for minutes just to find my name in their system.I would put the cord on myself but they screwed the nut on...

zero stars, I ordered a washer, didn't work, second washer didn't work. tried for 2 months now to get my money back, called corp office, they said it was in the district managers hands, that was last month. I have now been on hold with corp office again-this time for 44 minutes so far. still trying to get my 75.00 initial payment plus the 5.94 they took without consent or knowledge for insurance they said. they took my hoses that were connected to my old washer and I had to send money to replace them. I can also tell you the manager said he paid it back to my bank. The corp office and my bank said it had not been refunded, I am pausing to let you know how long it takes the to answer 1 hour 20 min. now. only took 35 min first time I called. Guess I'm not getting my money back or the hour I just spent on the phone. Good luck to you if you're unsatisfied! hanging up now, I'll...

When we had Urbana deliver a couch set and washer and dryer, they failed to put the correct address on the paperwork. When we made the appointment with them to pick up (3pm-7pm), they never showed up or even bothered to call, even with their 4 hour time gap they gave themselves. When I tried calling the Urbana store at 7:10, they had closed already. Called the Springfield store and the lady stated someone should be on their way, they had the wrong address but they will DEFINITELY be there before 8pm. It is now 8:50, nobody has showed up and nobody called back with an update or to reschedule. Avoid this incompetent company at all costs!!!! Its clearly a problem from...