Commerce Bank — Local services in Springfield

3301 E Sunshine St Springfield, MO 65804 This location employs individuals that are not fully qualified to do their job.

I requested a sum of Mexican currency, which they said had no fees. Upon receipt it was $60.00 short. I asked the teller why, she said they send the request to another entity and they based the sum on '"a calculation." I knew the exchange rates for the date I made the request and informed her of this. She replied with the same answer three times before I decided she was too dumb to continue talking to. Disgusted, I walked out.

Unsatisfied, I walked back in and saw another teller, hoping for something a little more educated. Pretty much the same answer and unable to do the math. Again, frustrated, I walked out.

Starting to get really irritated and kicking myself for accepting the answers I received, I walked back into the bank to speak with the manager.

Upon asking the manager to do the math, she rudely replied,"I don't do math. Just because I work in a bank doesn't mean I do math!"

Wow, a bank where none of the employees knows basic math! I gave the money back and departed.

This bank is set up to use people's funds at their own discretion. They fool the public with a $50.00 referral program written in bold lettering, but after reading into the fine print, one could make a million dollar deposit and not qualify. One needs to be on direct deposit for a pre-determined timeframe.

Why do they do this? So they have a better idea how much money is guaranteed to hit their vault, so they can invest your funds as if it was theirs. They can do this safely knowing that if they invest wrong, customers are protected by Federal Insurance.

I wouldn't mind so much if the employees were friendly and competent, if the bank actually had employees sitting at their desks (several empty desks), or if they passed some of the benefits from investing customers funds back to the customer.

I think this bank, much like the ones popping up all over, are keen to the fact that it's one of the easiest means for rich people to fleece the public.Every responsible adult needs to have a bank account, and that's where they get you.

Avoid Commerce Bank at 3301 E Sunshine St, Springfield, MO 65804

-update 04/10/02- Some time after posting this, my credit card was canceled. When asked about it, they said I did it. I asked when I supposedly did this, they told me they didn't know. I know I didn't, so, beware if you have an account and give a...

Short lines with long waits in between customer is what you have to look forward to. The bad part is that's the most enjoyable experience you will have there. Employees standing there not doing anything except literally twisting their thumbs... when I finally get to the only person that seemed to be working I get charged a $6 fee for cashing a check from their own bank.. because I'm not an "account holder there". After being told that I had to wait another 7 minutes for her to type in my driver's license number and get questioned like I'm the one robbing people. Only reason I even went to this bank was because I would rather cash a check for my business at the place of origin where the money is being held. To potentially save a headache down the road. And my indate state issued driver's license wasn't sufficient form of ID, k had to produce an additional. As they ran a background check on me and questioned me about previous address... strange...

Had a checking account for over 10 years. They tried to be sneaky and not include the upcoming changes to my account. They just started charging a monthly $8 service fee to use the account. I went to my local branch, made sure the balance was at $0, and closed the account. I logged in online 2 days later and it shows they revoked an important previous payment that had already processed. They also took out more service fee charges, this put my account in the negative and revoked my important previous payment. Now the payment is late and I have to go to the bank again to close my account for the second time. Please train your tellers better. This was so frustrating, I've already created a new checking account at Springfield First Community Bank for free. No hidden...