CornerStone Fine Jewelry — Local services in Springfield

I had gone in for a quote and went back in to start the process based on friends experiences with Cornerstone being great but my experience was not the same. I should have asked for Marshall based on my friends review. I have worked not as a jeweler but in jewelry before so I do know a few things about the process and what all is possible. I worked with Sonia and she seemed condescending in her tone to me and didn't see the whole picture of what I wanted to do and seemed like she didn't want to either. Under the guise of saving me money, it seemed she just kept adding additional things since it would not be done all at one time but really if she wanted to do that, we would have worked out the plan for the final product and it would have been a multi-visit process based on the date of my 10yr anniversary surprise, so I didn't pay this additional cost here and then the same cost on the next visit and the same on the next visit... there was a way to get it all done but we didn't get there. She also didn't ask when I needed it by, it was just a statement of - we are taking jobs for June. I didn't feel comfortable to continue the process. They aren't hurting for my business and I'm ok with that. I will own that I left in a little of a huff and was abrupt at the end, due to being frustrated and...

My husband and I went here three times together and each time they were VERY friendly and informative! They went beyond what we thought they would do for us. We sold jewelry there and we also got a ring re-sized there. DO NOT go to the Jeweler across the street! The man there was not very friendly and his prices were just awful! He has no customers. But when we went into Cornerstone for the first time they has at least three people in there. They greeted us and told us we would be helped asap. And boy did they! Fantastic people! Keep the people you have there because they know their stuff and they are very kind. They are not pushy or rude. Just genuine and helpful. I will be recommending this place to everyone I know! I have been in customer service for years myself and they are great! If I could give 10 stars I would! 👍

Update: Picked up my ring that I re-sized and it looks great! I can hardly tell that it was re-sized! They shined it and made it look like new! Thank you so much! I have recommended you guys to every person who thinks they will be doing business with a jeweler. Will be back if I ever need anything else. I am out of the way in Nixa but it is worth the service you...

I don’t know anything about jewelry… well, besides the fact that my wife really enjoys when me and the kids get it for her. With that as my background, I cannot say enough about how well I have been treated by the staff at Cornerstone. I’ve been to other jewelers, felt a little pushed around by salespeople and hovered over until I was almost buying jewelry based on the peer pressure I was feeling. This has NEVER been my experience at Cornerstone. I never feel pressured to buy anything. I always feel welcome. When I have question, they all always answer in a way that doesn’t make me feel dumb for not already knowing the answer. Their selection is huge, so they’ve always got something stylish no matter what my budget. They may look a little mom & pop on the outside, but clearly they’ve spent their money on making sure they do what’s best for their customers, not their curb appeal. They are generous within the community, too. Springfield is lucky to have them. Fair, honest and genuine. Can’t really ask...